It saddens me deeply that so many consumers have been victimized by this rude, crooked and unprofessional company. Drive Financial Services has been a nightmare for me since day one. I purchased a car from them in Feb 05. Ever since then I have gotten harassing phone calls, deceitful customer service practices, and blatant lies. I attempted to set my payments to be automatically drafted and was told my account was invalid. I have maintained this account since 1995. I get calls at my job, on my cell phone and at home. I have put in writing that they should stop the calls. I make my car payment every month. I have been treated worse by this company than any other company I have ever dealt with.
After holding on their line for 35 minutes to speak with a supervisor, I was transferred to "Alex," who identified himself as a supervisor and apologized for the rudeness of his "employees." I informed him that my payday was being changed, and he kindly offered to move my payment due date to coordinate with my new payday. "Alex" told me that he would "authorize" those changes and quoted my new due date, only for me to be taxed with accrued late charges and multiple phone calls, even to one of my co-workers (I work in a call center and he called in to our main queue). "George" stated that he knew I was avoiding him and said I needed to pay my bill. I was livid. I immediately called back, only to find out that "Alex" was not a supervisor, and after requesting to speak with his manager, "Mrs. Dallas," he lied and stated he never told me that and that I needed to make a famous MoneyGram payment ASAP.
I pleaded with this character to tell the truth. I then asked the real manager if she could pull the call log, and she refused. She stated he is not a supervisor and could not make those changes. Mrs. Dallas then told me that if I would make the payment today she would make the change for next month. That was back in October. I go through this every month with them. I have never been late. They are also reporting to the credit bureau that I paid late from October to December. My husband has a chronic illness, and I begged them not to call and harass us. Their response was "yeah right." I am appalled and have even considered trading this car at a loss just to rid myself of this awful company. They also spoke with my 11-year-old daughter and said "I know your momma is there, you need to tell her to get on the phone." Please provide me with any class action info. I would love to have them exposed!!! Count me in 3-fold!!!
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