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Priceline Reviews & Complaints
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REVIEWS & COMPLAINTS637on USAComplaints · none in last 3 yrs · latest 2014
PHONE(877) 477-5807Customer service
WEBSITEpriceline.com
HEADQUARTERSNorwalk, CT
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 637 historical complaints about Priceline, published between 1999 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Deceiving Customers with fine print contract
- Glitch changed departure city mid-search and fees refused
- Big Deal Guarantee claim refused over taxes and fees difference
- Could not check in due to road closure and refund refused
- Insurance doesn't cover cancellation
- Rental car collision insurance bought through site could not be refunded
- Change fee blamed on airline but charged by travel agent instead
- Vacation package flights scheduled too late and too early
- Dispute over bids placed on "Name Your Own Price"
- Hotel accepted for bid had poor reviews and was not 3.5 star
- Charged $507.86 versus hotel's $425.42 rate
- I was charged twice!
- Refused to adjust ticket date despite military deployment changes
- Undisclosed hotel resort fees and parking charges added after booking
- Claimed I resubmitted ticket request that I never made
- Unauthorized hotel charges placed on new unactivated credit card
- Charged $92.61 over walk-in desk rate despite claimed savings
- Promised callback never came after hotel reservation failed
- Nameless bidding includes hotels with Unreasonable 'Additional Fees'
- Villa booking hit with undisclosed $90 cleaning fee