I have previously used Priceline.com "Name Your Own Bid" services last year for a trip to NY for my grandmother's funeral. I was able to get a great rate at a hotel near where my family and made 2 successful bids to ensure the
reservation. I was extremely pleased with these results and I wanted to use the "Name Your Own Bid" option this time to make vacation arrangements next month to NY. So, I placed numerous bids, which were all unsuccessful, and
Priceline forces you to change the criteria of the bid (location, star quality, bid amount) each time you are unsuccessful.
Well, I made a change reluctantly and got awarded a hotel that was too far from where I wanted to stay, lower
star quality and didn't have the amenities that I wanted. I contacted Priceline a few days later, once the charge was posted to my credit card, to dispute the charge. I got a pleasant customer service representative who was willing to
issue me a full refund less a $25 change fee as long as I went back to theirsite to place a successful bid and/or purchase. I went back to the site and tried the "Name Your Own Price", this time upping my original bid from $55 to $61 and even adding an additional day.
What did I get? I got a hotel on the same street and area that I didn't want (like the first reservation) and I immediately called Priceline.com to let them know that this is not what I wanted and request a refund. Well, I had to have a three way conversation with my credit card company representative and with a supervisor at Priceline.com, just to find out that they are unwillingly to accomodate me and will not cancel the reservation and issue a refund. So, now I have disputed
this with my credit card company and I am determined to get the results I deserve as a paying customer. Why would you not refund the second reservation if it produced the same results as the first reservation that they cancelled???
Also, they told me that they would cancel the second reservation, but charge me another $25 change fee... Why are you charging me again for the same problem? That is why I disputed the charge and by this conversation today, even my
credit card representative was puzzled just as much as I was.
You are not willing to cancel the reservation and allow me to purchase the hotel I wanted, but in the previous conversation with your supervisor, you said that you would, but charge me another $25? You stated that the reservation couldn't be cancelled because it was a "restricted" reservation, however the first reservation was also considered "restricted" and you cancelled that one? I swear that I will NEVER use this site again and I will make sure
to tell everyone I know about the poor customer service I have received from
their supervisors.
0 comments