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Priceline Reviews & Complaints
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REVIEWS & COMPLAINTS637on USAComplaints · none in last 3 yrs · latest 2014
PHONE(877) 477-5807Customer service
WEBSITEpriceline.com
HEADQUARTERSNorwalk, CT
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 637 historical complaints about Priceline, published between 1999 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Paid $20 more per night than booking directly with hotel
- Four-star Sheraton Seattle bid was run down and shabby
- Refused refund for dirty Savannah extended stay hotel
- Refused to allow hotel use on later date after back injury
- Refused lodging due to pet not disclosed at booking
- Charged for airline tickets but never received ticket information
- Denied $22 refund for cancelled car rental insurance
- Non-refundable flight and rental car lost after family emergency
- Refused any credit for cancellation made over 24 hours ahead
- Hotel booked 20 miles from areas selected on map
- Refused refund after undisclosed $165 hotel resort fee
- Charged when no reservation was made
- Unexpected $22 deposit charged for rental car reservation
- Charged $80 per night while hotel online rate was $65
- Cruise agents promised credits and hid cancellation fees until booked
- Don't believe their "Best Price Guarantee"
- Would not help get new ticket after daughter's emergency hospital stay
- Add-on insurance missing from hotel booking and agents gave conflicting answers
- Rental car deposit surprise and no refund on non-refundable booking
- Motel booked without confirmation and blocked from Facebook page