Complaint / Review
Optimum
Promised $300 Contract Buyout Reimbursement Delayed for Weeks

I recently left Verizon for Cablevision. Since there was a contract with Verizon, Cablevision said they would reimburse me for breaking the contract to the tune of $300 (normally they reimburse only $200). It's been four weeks since I sent my final bill (10/7) and I've had to fax it two additional times and call many times with no satisfactory response. Finally a representative said it will be six weeks from 10/25 and that they are processing it. She gave me no reasonable explanation why it took two and a half weeks for the sales department to receive the final bill. I feel like I've been receiving the runaround. She also said If I don't receive reimbursement by 12/9 to call back. It does not give me a good feeling. Seems like I was baited and lied to.