Independent profile — not affiliated with National Floors Direct
National Floors Direct
← Back to the full National Floors Direct profile
COMPLAINTS70
VERIFIED PHONE888-400-3566
LAST CHECKED2026-09-30
Complaints & Reviews on USAComplaints
70 complaints on USAComplaints, including 2 published in the last three years.
- Carpet matting, fraying and ripping on stairs soon after install
- Poor work on wood stairs and unanswered complaints
- Carpet cut too short, two reschedules and $40 offered
- Home robbed while subcontractors installed hardwood flooring
- Pushy estimator demanded quick decision and down payment
- Hardwood floor buckled and salesman's 20-year warranty claim denied
- Binding contract, canceled installs and $200 deposit kept
- Replacement rug substituted without notice and discount withdrawn
- Carpet unravels at seams when vacuumed
- Rude sales rep and installers made carpet job a nightmare
- Carpet seam unraveled after basement installation
- Refused credit card payment and $2000 deposit refund despite contract
- Different rug delivered on installation day than ordered
- Defective carpet and refusal to return remnants
- Incomplete carpet installation and company refused to come back and fix it
- Salesman changed carpet details on contract and deposit not returned
- Deposit not refunded after canceling one day later
- Wrong materials, repeated missed visits and delayed refund
- Carpet installation took a month despite 24-hour guarantee
- Best price and professional rep compared with Empire Today and Luna