I called National Floors direct, 4 -Robbie Road, P. O Box 294, Avon, MA (888-400-3566) for carpet installation.
The salesman brought only one sample chart. According to him that was their THE BEST product. And BEST Price the company carries. I exited to get the project done and the salesman offer to get it done. I signed the contract and the salesman realized that he had forgotten the carpet color and SKU #, he took it from my hand and he wrote on the form the color and some Sku #. I didn't realized that he had put down the SKU #
And the color were not the same as I had contract as I signed. After I signed salesman asked for half of the money should be put down with order. Otherwise his boss will not accept the order. He was insistent that I have to pay at least $300.00,
As he reached to the door he mentioned that installer will not installed until he get paid in cash. Next day I called the customer service and told them, That I will not pay any money until I will see the carpet and its color. Customer service agreed with my request, they agreed to satisfy me with their order, the man said yes ma'am we will do any thing to customer's satisfaction. Couple of days later Installer came to the door and demand for money and I asked him to show me the carpet. He brought a small roll of carpet and showed me, I got in shock to see a very cheapest, a thin carpet, it could not be worth even half of the amount I supposed to pay for it.
I immediately called NFD customer service and they were nice on phone and they said they will replace with much better product and I can send them back. I didn't hear from them next day so, and waited a day and I called them, they completely denied that they had promised any such thing. I ask them that they have to return my deposit of $300.00 back. They deny as well. That they will return any money or the carpet. If they would come back that I have to pay the new Deposit in cash and on delivery I have to pay cash. The $300 is gone with that old orde
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