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REVIEWS & COMPLAINTS70on USAComplaints · 3 in last 3 yrs
WEBSITEnationalfloorsdirect.com
HEADQUARTERSBraintree, MA
PROFILE CHECKED2026-11-09
Reviews & Complaints on USAComplaints
70 complaints on USAComplaints, including 3 published in the last three years.
- Carpet installed in one day with only minor cleanup issues
- Carpet installer never showed up on scheduled day
- Engineered flooring not installed and deposit not returned
- Advertised no money down but 10% down payment demanded at the end
- Wrong carpet delivered, supervisor no-show and $3700 not refunded
- Former employee describes pressure to mislead customers and bounced expense checks
- No Money Down Advertised but 10% Deposit Demanded
- Linoleum Job Rescheduled Five Times, Never Completed
- Would Not Beat Competitor's Written Quote Despite 15% Promise
- Installation Missed on Scheduled Date, Lost a Day of Work
- Installers Had No License or Insurance, Van Leaked Oil
- Wrong Carpet Installed and Customer Now Being Ignored
- Refund Still Missing After Over a Month
- Great Prices, Service and Quality on Carpet Install
- Partial carpet delivered late and order cancellation refused
- Treats Former Employees Poorly, Fired Without Reason
- Hardwood Floor Separating at Seams, Calls Unreturned
- Wood Floor Installed Damaged, Late Crew, Carpet Refund Refused
- Carpet Seams Appeared Two Weeks After Installation
- Warranty Never Mailed After Laminate Floor Install