Here I am trying to rearrange my finances, so looking over my bills I decided to payoff one of my credit cards. I chose to payoff my Chase Bank credit card. Looking at my monthly statement, my balance was shown with a as of date. Most consumers would look at their statements and write a check for the monthly balance due and payoff the balance.
Well my balance was over $1000 and decided it was time to pay it off. I went on line to their website and paid off the balance. Well you know what happens next, you anticipate receiving your next statement in the mail with a zero balance. Right? My statement arrived and I opened it and to my surprise there was a balance of $100 still due.
I called the bank and was informed that the statement did not cover interest for a 30 day period. So interest was still accruing prior to me paying off the bill. We went round and round but their was no compromise. I still owed the bank the interest. My first reaction was normally when you receive a bill, statement or whatever, to look at what you owe, pay it off and you're done. The bank is claiming that your interest is not shown on the bill. Whatever happened to the 25-30 day grace period?
I realize the credit card companies are restructuring, but come on. If you are going to send me a statement in the mail a least have the courtesy to show me the true balance of what I owe.
Who can i turn to for assistance?
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