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JPMorgan Chase Reviews & Complaints
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REVIEWS & COMPLAINTS1,568on USAComplaints · 1 in last 3 yrs
PHONE1-800-935-9935Personal banking customer service
WEBSITEchase.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
1,568 complaints on USAComplaints, including 1 published in the last three years.
- Rate Doubled Despite Perfect Payment History, Rude Service
- Unauthorized $6 Payment Protector Charge on Credit Card
- Sent to Collections and Wages Garnished After Asking for Help
- Escrow Paid but $589 Charged for Supposed Insurance Lapse
- Balloon Payment Extension Denied Three Times Despite Prepayment Offer
- Late Fees Charged After Paying Off Amazon Card Balance
- Interest Rate Raised to 27% and Payoff Amount Refused
- Refund Check of $4.84 Followed by $1.01 Bill and 54.47% APR
- Rate Raised From 3.99% to 17% After One Late Payment
- $980 in Late Charges After Account Closed Over Billing Mistake
- Passed Between Departments and Hung Up On Three Times
- Interest Charged on Paid-in-Full Balance and Late Fee Over Posting Delay
- Approved Home Loan Declined by Underwriters Over Occupancy Question
- Payment Mailed Early Posted Late, $29.00 Late Fee Not Refunded
- APR Raised From 2.99 to 29.99 After Paperless Alert Failure
- Refused to Activate Paid Credit Protection After Layoff
- Rude Customer Service and Statements Sent to Wrong Address
- Credit Card Refused After Wamu Account Was Taken Over
- Payment Info Rejected, Late and Returned Payment Fees Charged
- $220 Penalty for Missed Payment on $650 Debt