Independent profile. Not owned, sponsored or endorsed by Jefferson Capital Systems.
Jefferson Capital Systems Reviews & Complaints
Jefferson Capital Systems, LLC is the U.S. subsidiary of Nasdaq-listed Jefferson Capital, Inc. (Minneapolis), a buyer and servicer of charged-off and bankruptcy consumer accounts. BBB rates it A+ with 585 complaints, and the CFPB database shows 55,017 under the name CL Holdings LLC. A 2008 FTC stipulated order was entered with no admission of liability; 94 older posts from 2004 to 2013 are linked.
Contacts
Account & login
- Consumer account questions (company website)(833) 851-5552
- UnverifiedConsumer account site linked from jcap.commyjcap.com ↗
Official website
- Jefferson Capital websitejcap.com ↗
Privacy requests
- Privacy inquiries (corporate privacy policy)[email protected]
Reference numbers (not support lines)
- Listed by BBBBBB-listed phone (Denver listing)(888) 718-0048 1 complaint mentions this number
- Listed by BBBBBB-listed contact email (Denver listing)[email protected]
Locations
- Headquarters600 South Highway 169, Suite 1575, Minneapolis, MN 55426
- Branch office200 14th Ave E, Sartell, MN 56377
- Branch office1355 S Colorado Blvd, Suite 400, Denver, CO 80222
Is Jefferson Capital Systems Legitimate?
BBB, CFPB and Trustpilot figures
- Legal name
- Jefferson Capital Systems, LLC
- Founded
- 2002
- Business type
- Debt buyer and servicer of charged-off and bankruptcy consumer accounts (Jefferson Capital Systems, LLC, the U.S. operating subsidiary of Jefferson Capital, Inc., Minneapolis, Minnesota)
- Website
- jcap.comSource: jcap.com, checked
- Headquarters
- Minneapolis, MNSource: SEC EDGAR business address of the parent, Jefferson Capital, Inc., checked
- Subsidiary of
- Jefferson Capital, Inc.Source: Form 10-K 2025: Jefferson Capital, Inc. 'and its subsidiaries', checked
Jefferson Capital Systems, LLC is a limited liability company and subsidiary of Jefferson Capital, Inc., a company listed on Nasdaq (symbol JCAP) that files annual reports with the SEC. BBB shows its Denver listing as BBB Accredited with an A+ rating and, in the same profile, 104 customer reviews averaging 1.02 out of 5. In 2008 it settled an FTC action by stipulated order without admitting liability, as the order states. The CFPB database lists 55,017 complaints under the name CL Holdings LLC, which are unverified consumer submissions shown with their response counts.
A debt collector or debt buyer is a different business from the original creditor. Whether a particular debt is owed, and in what amount, depends on the account records; the written dispute and verification route exists for that question.
Independent Sources
Complaint Themes
Reviews & Complaints on USAComplaints
94 complaints linked to the Jefferson Capital Systems profile are published on this site (2004-2013). None are from 2023-2026.
- Paid a debt that was already paid and closed
- Late-Arriving Collection Letter for Time-Barred 2007 Charge-Off
- Fresh Start Offer for Time-Barred Debt Carries 19.9% Interest
- Credit Entry for $368.96 Opened Today That I Did Not Open
- Raised My Credit Limit Without Approval After I Paid Off Debt
Show 15 more complaints on this page
- Settlement Offer Left Me With a Maxed-Out $245 Credit Card
- Collector Keeps Re-Aging Debt Despite Cease and Desist Letters
- Keeps Calling and Writing Over Card Debt Used by Someone Else
- Disputed AT&T Debt Tied to a Time Warner Number
- Calls at 8 AM and 8 PM Every Day After New Number
- Fresh Start Offer for Premier Card Balance I Do Not Owe
- Collection Bill for $393.05 on Card Application Denied in 2005
- Collector Gave My Social Security Number to a Caller
- Autopay Not Transferred to Emblem Card, Reported Late Payment
- Charged for Credit Increase Right Before Card Was Cancelled
- Made Payments for 7 Months Before Finding Complaints Online
- Paid $20 Monthly for Four Months Before Learning It Was a Ripoff
- Letter Claims $528 Debt, Rep Unsure of Alabama License
- Collection Notice for $577.25 Cash Advance Debt in Virginia I Never Had
- $470 Collection Listed With Phone Numbers That Led Nowhere
Jefferson Capital complaint record: BBB, CFPB database, Trustpilot and this site's archive
BBB. The BBB profile for Jefferson Capital Systems, LLC, Denver, CO shows an A+ rating and BBB Accreditation, 585 total complaints in the last 3 years and 69 complaints closed in the last 12 months. BBB lists the accreditation as January 2, 2009, the business start as November 6, 2002 and the file opening as June 28, 2018. The profile also shows 104 customer reviews averaging 1.02 out of 5 (BBB says reviews are not used in the letter grade).
CFPB Consumer Complaint Database. The database has no entry named Jefferson Capital; complaints are listed under the company name “CL Holdings LLC,” which the 10-K names together with Jefferson Capital Systems, LLC in its Credit Agreement. The database does not say which Jefferson Capital entity each complaint concerns, so these numbers are given as listed. Under that name it showed 55,017 complaints received from July 2013 to October 2, 2026, of which 28,431 were received since October 6, 2025. By product: debt collection 43,869; credit reporting or other personal consumer reports 9,182; credit reporting, credit repair services, or other personal consumer reports 1,342; credit card 208.
The most frequent issues listed were attempts to collect a debt not owed (21,795), written notification about the debt (7,597), taking or threatening negative or legal action (6,501), incorrect information on a report (5,680) and false statements or representation (5,552). Company responses: closed with explanation 41,217; closed with non-monetary relief 13,642; closed with monetary relief 112; in progress 45; untimely response 1. Timely response was recorded for 55,008 complaints and not for 9. These are consumer submissions that the CFPB publishes without verifying them; they are not findings against the company.
Trustpilot. The jcap.com page shows an unclaimed profile with 0 reviews.
This site's own archive. 94 approved posts whose “offender” field names only Jefferson Capital (including the spellings “Capitol,” “System” and program names such as Emblem Fresh Start) are linked to Jefferson Capital. They are dated 2004 to 2013 (2004: 4; 2005: 16; 2006: 10; 2007: 7; 2008: 28; 2009: 19; 2010: 3; 2011: 5; 2012: 3; 2013: 1). A further 78 approved posts name Jefferson Capital together with another business, such as Fingerhut, Majestic Visa or a collector, or name Jefferson Capital in the text of a complaint about another business, and are linked as secondary mentions. They are not counted as its own complaints.
Posts that only share a similar user name or are unrelated to a debt, and posts that were copied or machine-rewritten, are not linked. The posts are unverified accounts written by site visitors; most describe collection letters and credit report entries for accounts the writers say they did not recognize, or card offers tied to paying a charged-off balance, and were written long before today's procedures. The theme counts under “Complaint themes” cover the 94 linked posts.
Had an experience with Jefferson Capital Systems? Tell other people what happened.
Submit a ComplaintJefferson Capital Systems: disputes, verification, credit reports and complaints
Jefferson Capital Systems, LLC is the U.S. operating subsidiary of Jefferson Capital, Inc., which describes itself as “an analytically driven purchaser and manager of charged-off and insolvency consumer accounts” (investors.jcap.com). A letter, phone call or credit report entry may name “Jefferson Capital” or “JCAP.” A debt buyer or collector is a different business from the original creditor (the bank, card issuer, retailer or telecom company that first opened the account). Older archive posts on this site that name Jefferson Capital mostly date from 2004 to 2013 and describe the practices and card programs of those years.
Channels the company publishes. The Contact Us page says: “If you are a consumer needing to inquire about your account with us, please call (833) 851-5552.” Its FAQ says that for more information about debt a consumer may owe, the consumer site myjcap.com or the same number can be used. The FAQ also says that if another company has contacted you about your account, “We frequently partner with third-party companies to service accounts” and the same number should be called with questions about that company. The BBB profile for the Denver listing separately lists (888) 718-0048 and the email [email protected] and says Jefferson Capital Systems “encourages consumers to contact them directly” (BBB-listed details, not the number jcap.com gives for account questions).
If you do not think you owe the debt. The CFPB says that if you believe you already paid the debt, do not owe it, the amount is incorrect or it is not your debt, you may send a written request to the debt collector to dispute the debt or get more information. It says validation information must include the creditor's name and the amount owed, and that if you dispute the debt in writing within 30 days the collector will provide verification; once you have disputed it, “the collector can’t call or contact you to collect the debt until they’ve responded with verification of the debt.”
The same CFPB page says that if you request the name and address of the original creditor within 30 days (if different from the current creditor), the debt collector will provide that information. The CFPB suggests keeping copies of everything and sending the dispute by certified mail. It also says to send copies, not originals, of any payment proof (CFPB page last reviewed August 2, 2023).
Where to send a written dispute. The jcap.com Contact Us page gives the consumer number and a footer address (200 14th Ave E, Sartell, MN 56377) but does not label that address as the one for written debt disputes. Use the address shown on your validation notice, or confirm the correct dispute address by calling (833) 851-5552 before mailing. The Corporate Privacy Policy lists [email protected] for inquiries about “the use or disclosure of Personal Information”; that email is for privacy matters, and it is not identified as a channel for account validation or debt disputes.
Where to complain. The CFPB page says that if you are having trouble with debt collection, you can submit a complaint with the CFPB. The CFPB database lists complaints under the company name “CL Holdings LLC” (see the complaint record). The 2008 FTC order states that the Fair Debt Collection Practices Act is enforced by the FTC.
FTC 2008 order and other agency records for Jefferson Capital Systems
Findings come from the agencies' own documents. A stipulated order is a settlement; it is not a court finding of liability.
More on regulatorsShow less
Federal Trade Commission, 2008 (with the FDIC acting separately against CompuCredit). On June 10, 2008 the FTC announced a lawsuit against CompuCredit Corporation “and its wholly-owned debt collection subsidiary, Jefferson Capital Systems, LLC.” The complaint charged both defendants with violations of the FTC Act and Jefferson Capital with violations of the Fair Debt Collection Practices Act (FDCPA). The FTC said CompuCredit marketed credit cards under brand names including Aspire, Aspire A Mas, FreedomCard, Tribute, Imagine, Majestic, Aspen, Emerge and Fingerhut Credit Advantage. The FTC also said that CompuCredit and Jefferson Capital marketed a card to consumers with charged-off debt. They told consumers the old balance would be transferred to the card and reported as paid in full. Consumers were instead enrolled in a repayment plan and received no card until they had paid 25 to 50 percent of the charged-off debt. Those are the FTC's allegations.
On December 19, 2008 the FTC announced settlements, and Judge Beverly B. Martin signed a Stipulated Order for Permanent Injunction against Jefferson Capital Systems the same day (N.D. Ga. No. 1:08-cv-1976). The order states that the defendants “have filed Answers denying liability” and that the parties agreed to it “without adjudication of any issue of fact or law, and without Defendant admitting liability for any of the violations alleged in the Complaint.” It prohibits misrepresentations about material terms of an offer of credit, including “the relationship between an offer or extension of credit and a debt repayment plan or the repayment of existing debt,”. For debt collection covered by the FDCPA, enjoins false, deceptive or misleading representations and conduct whose natural consequence is to harass, oppress or abuse, including repeated or continuous calls intended to annoy, abuse or harass.
For five years from entry it required specified FDCPA notices on written collection communications, and it set compliance-reporting periods of three years. The FTC's press release says the CompuCredit redress program was estimated at more than $114 million in credits to consumer accounts and about $3.7 million in cash refunds. The release adds that Jefferson Capital was also bound by orders on the card marketing and abusive collection practices. The FDIC separately announced a $2.4 million civil money penalty against CompuCredit.
Other agency actions. The CFPB's enforcement-actions page, filtered with the title “jefferson”, shows “Sorry, there were no results based on your filter selections” (the same filter with “compucredit” also shows none; with “portfolio” it shows results). The Form 10-K for 2025 (filed March 13, 2026) says in Item 3 that “we may at times be subject to claims and legal actions” and that the company does not believe current or threatened proceedings will have a material adverse effect.
Jefferson Capital Systems court records
Regulator-brought case. The only court case summarized is the 2008 FTC action (N.D. Ga. No. 1:08-cv-1976). The CourtListener docket shows it filed June 10, 2008 and terminated December 19, 2008, with the stipulated orders against Jefferson Capital Systems and CompuCredit signed by Judge Martin on December 19, 2008.
Other litigation. CourtListener (RECAP archive) lists 1,168 case results for case names containing “Jefferson Capital Systems”. They include cases the company filed as plaintiff (for example “Jefferson Capital Systems, LLC v. Alveranga,” N.D. Ohio) and consumer-filed cases (for example “Newbold v. Jefferson Capital Systems LLC,” W.D. Ky., filed January 2, 2025). In the Form 10-K for 2025 (Item 3) the company says it does not believe the results of current or threatened proceedings will have a material adverse effect.
Court & Public Records
Federal Trade Commission v. CompuCredit Corporation and Jefferson Capital Systems, LLC (stipulated order against Jefferson Capital Systems)
SettledThe same day the court administratively terminated the case (Dkt. 166).
Case details: Federal Trade Commission v. CompuCredit Corporation and Jefferson Capital Systems, LLC (stipulated order against Jefferson Capital Systems)Show less
The FTC's complaint alleged violations of Section 5(a) of the FTC Act by both defendants and of FDCPA Sections 806 and 807(10) by Jefferson Capital Systems. Judge Beverly B. Martin signed the Stipulated Order for Permanent Injunction and Other Equitable Relief against Jefferson Capital Systems on December 19, 2008 (Dkt. 164). The order says the defendants filed answers denying liability and that it was agreed to “without adjudication of any issue of fact or law, and without Defendant admitting liability for any of the violations alleged in the Complaint.” It requires fee and restriction disclosures in credit card solicitations that state credit limits, bars misrepresentations about material terms of credit, including the relationship between an offer of credit and a debt repayment plan, and enjoins false or misleading representations and harassing conduct in FDCPA debt collection.
About Jefferson Capital Systems, LLC and Jefferson Capital, Inc.
Who it is. Jefferson Capital Systems, LLC is a limited liability company and the U.S. subsidiary named as a defendant in the 2008 FTC case. The FTC's 2008 press release called it a debt collection company wholly owned by CompuCredit at that time. Today the group is led by Jefferson Capital, Inc., a Delaware corporation headquartered in Minneapolis, Minnesota, whose common stock is listed on Nasdaq under the symbol “JCAP.” (The cover page of its Form 10-K for 2025 names the Nasdaq Global Select Market as the exchange of registration; Item 5 of the same filing says the stock is traded on the Nasdaq Global Market.)
Its Form 10-K for 2025 says the company completed its initial public offering in June 2025, that before the IPO its business was conducted through Jefferson Capital Holdings, LLC and subsidiaries. The filing adds that entities affiliated with J.C. Flowers held 67.6 percent of the common stock at December 31, 2025, which the filing says fell to 53.1 percent after a follow-on offering. The Credit Agreement described in the 10-K names “CL Holdings, LLC” and Jefferson Capital Systems, LLC among the borrowers.
More company historyShow less
What it does (company statements). The company says it was founded in 2002 and describes itself on its FAQ as “currently the fourth largest debt buyer in the United States,” with operations in the United Kingdom and Canada. The 10-K says that in 2025 it invested $832.0 million to acquire receivable portfolios with face values totaling $13,030.7 million.
It reports that on December 4, 2025 Jefferson Capital Systems, LLC completed a purchase of credit card assets from affiliates of Bluestem Brands (net purchase price $196.3 million; a revolving loan portfolio, face value $407.7 million, whose ability to draw was suspended). It also reports that in December 2024 it agreed to buy certain assets of Conn's, Inc. through a bankruptcy process for $244.9 million and hired 197 former Conn's employees to service them. If your account came from either portfolio, the letter should state the current owner; the company's consumer number is the route to ask.
Recent corporate news. On its news-releases page the company announced on August 18, 2026 “the pricing of an offering” of $100 million aggregate principal amount of 8.250% senior notes due 2030 by Jefferson Capital Holdings, and on August 13, 2026 second-quarter results. The news-release list showed no acquisition, settlement, regulator action or data-breach announcement among the releases dated from February to October 2026; that is a statement about this list only.
Offices. The investor page lists offices in Minneapolis and Sartell, Minnesota; Denver, Colorado; and San Antonio, Texas, plus operations in the United Kingdom, Canada and Colombia. Jefferson Capital Systems' footer address for consumers is 200 14th Ave E, Sartell, MN 56377.
Company Relationships
- Subsidiary ofJefferson Capital, Inc.
- Affiliated withCL Holdings, LLC
- Former affiliateCompuCredit Corporation (former parent in 2008, per the FTC)
- Affiliated withJ.C. Flowers (affiliated entities)
Frequently Asked Questions
Who is Jefferson Capital Systems?
Jefferson Capital Systems, LLC is the U.S. operating subsidiary of Jefferson Capital, Inc., a Nasdaq-listed company (JCAP) headquartered in Minneapolis, Minnesota. The company describes itself as “an analytically driven purchaser and manager of charged-off and insolvency consumer accounts” and says it was founded in 2002. It buys accounts from creditors and is not the original creditor on the accounts it collects.
Is Jefferson Capital Systems a scam?
Jefferson Capital Systems, LLC is a U.S. subsidiary of Jefferson Capital, Inc., a Nasdaq-listed company (JCAP) headquartered in Minneapolis, Minnesota, that buys and services charged-off and bankruptcy consumer accounts. The record a reader can check: the BBB profile for its Denver listing shows it as BBB Accredited. In 2008 it agreed to an FTC stipulated order without admitting liability for the violations alleged in the complaint. The CFPB complaint database lists complaints under the name CL Holdings LLC. Anyone unsure about a letter or call can call the account number on the company's Contact Us page, (833) 851-5552, or use the dispute steps.
Is Jefferson Capital Systems legit?
Jefferson Capital Systems, LLC is a subsidiary of Jefferson Capital, Inc., a Delaware corporation whose annual report (Form 10-K for 2025) is filed with the SEC. Jefferson Capital says it was founded in 2002 and is headquartered in Minneapolis, Minnesota, with additional offices in Sartell, Minnesota, and Denver, Colorado, among others. Its Contact Us page asks consumers with questions about their account to call (833) 851-5552 and gives a mailing address of 200 14th Ave E, Sartell, MN 56377. Its FAQ page points consumers to its consumer website, myjcap.com.
How do I dispute a debt that Jefferson Capital Systems says I owe?
For a Jefferson Capital Systems debt, the CFPB says a written request to the debt collector is the way to dispute a debt or ask for more information, and that disputing in writing within 30 days means the collector must provide verification. It says that once you have disputed the debt, the collector cannot contact you to collect it until it has responded with verification. The CFPB adds that validation information must include the creditor's name and the amount owed. It also says it is a good idea to send the dispute by certified mail and keep a copy. The company's own number for account questions is (833) 851-5552.
What phone number does Jefferson Capital publish for account questions?
jcap.com's Contact Us page says: “If you are a consumer needing to inquire about your account with us, please call (833) 851-5552.” The BBB profile for the Denver listing separately lists (888) 718-0048 and the email [email protected]; those are BBB-listed details.
Another company contacted me about a Jefferson Capital account. Why?
Jefferson Capital Systems' FAQ says: “We frequently partner with third-party companies to service accounts. If you have questions about the other company, please call us at (833) 851-5552.”
What did the 2008 FTC case against Jefferson Capital Systems involve?
The FTC sued CompuCredit Corporation and its wholly-owned debt collection subsidiary Jefferson Capital Systems, LLC in June 2008, alleging deceptive credit card marketing and, for Jefferson Capital, violations of the Fair Debt Collection Practices Act. A stipulated order against Jefferson Capital Systems was signed on December 19, 2008 (N.D. Ga. No. 1:08-cv-1976). The order states it was agreed to “without Defendant admitting liability for any of the violations alleged in the Complaint.” It contains conduct requirements on credit card solicitations and debt collection.
Why do older complaints link Jefferson Capital to Fingerhut, Aspire, Majestic or Emblem accounts?
The FTC's 2008 documents say CompuCredit marketed cards under the brand names Aspire, Aspire A Mas, FreedomCard, Tribute, Imagine, Majestic, Aspen, Emerge and Fingerhut Credit Advantage, and that Jefferson Capital was CompuCredit's wholly-owned debt collection subsidiary at that time. Many 2004 to 2013 posts in this site's archive mention those names. Who owns a particular account today depends on the account records, which the validation notice and the company's account line can confirm.
What is CL Holdings LLC in the CFPB complaint database?
The CFPB Consumer Complaint Database has no company entry named Jefferson Capital; its complaints appear under “CL Holdings LLC.” Jefferson Capital's Form 10-K for 2025 names “CL Holdings, LLC” with Jefferson Capital Systems, LLC in its Credit Agreement. The database does not say which entity each complaint concerns. It lists 55,017 complaints under that name, 28,431 of them received since October 6, 2025.
What does the BBB show for Jefferson Capital Systems?
BBB lists Jefferson Capital Systems under two names: a Denver listing that its search marks as headquarters, and a second Sartell, Minnesota listing. The Denver profile gives an A+ letter grade and accreditation, 585 complaints filed in the previous three years (69 closed in the latest twelve months) and 104 consumer reviews that average 1.02 of 5. BBB notes that reviews play no part in the letter grade.
Who owns Jefferson Capital?
Jefferson Capital, Inc. completed its initial public offering in June 2025 and its stock is listed on Nasdaq as JCAP. Its Form 10-K says entities affiliated with J.C. Flowers held 67.6 percent of the common stock at December 31, 2025, falling to 53.1 percent after a follow-on offering. The filing also says that the Reorganization left Jefferson Capital, Inc. holding 100 percent of JCAP TopCo, LLC, the parent of Jefferson Capital Holdings, LLC.
Related Complaints
Role in the other company’s page
Show 15 more complaintsShow less
Sources (4)
Jefferson Capital Systems (own site)
- Investor Relations page: 'an analytically driven purchaser and manager of charged-off and insolvency consum… investors.jcap.com
- Jefferson Capital Our Company page jcap.com
- jcap.com FAQ and Contact Us jcap.com
Public records