The service provided by your Protection Plan department is absolutely pathetic. I purchased a dishwasher in June. I called in January to file a claim and request service. I provided several phone numbers: home, work, and the phone number for the tenants where the appliance is housed. I was told that a service technician would contact me to schedule an appointment, and I never heard from you again.
I called back today and was told they had tried to call and were unable to leave a message. That is a lie. All three phone numbers have voicemail and they did not leave a single message for us.
I asked to speak with a supervisor and was transferred to a person named "Rose," who is a horrible representative of your company. She is rude and unhelpful.
The $50 paid for the protection plan is a worthless rip-off. I am demanding an immediate refund of the $50 paid for this lack of service.
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