I purchased an $1800.00 GE range from Home Depot in 2005 and elected to buy the 5-year extended warranty. We put the warranty to use maybe 3 years ago because the main burner had a defective part and there was only high temp. This burner has 3 sizes, and only the small one worked. I called, and a few days later a repairman came out and replaced the burner. This solved one problem, but the temp control was still not working.
We called the warranty company again, and this time a GE factory technician came out. He replaced the burner and the switch and left. The temp control still did not work properly.
After 8 more calls and 5 more visits from the GE man and more switch replacements, the tech said he was going to research the problem and return. He never did return.
I called the warranty company and told them that under the lemon law I wanted the range replaced. They transferred me to a Bashay Richardson, who apologized and told me she would get back to me in a few days. After a week I called her and left a voice mail asking her to return my call. She didn't. I called 3 more times and left messages, and she still did not return my calls.
Now the stove is out of warranty, but a company rep said that as long as there is a problem that is not resolved, the warranty remains in effect.
I contacted the Nebraska Attorney General's office and filed a consumer complaint. A complaint mediator was assigned and wrote to Assurant Solutions asking them to contact him. They did not do so. He sent a second request asking them to try to resolve the problem through mediation, and they have ignored him.
I will never shop at Home Depot again, and I have asked my in-laws to support me by doing the same. They are contractors who spend many thousands a year there. I will never have another GE product, and I have asked family and friends to boycott them. Lastly, I will never get an extended warranty from Assurant Solutions, and I plan on a civil suit in court.
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