I purchased a Sony PSP video game system from them yesterday. It was brand new. I brought it home and opened it up to charge the battery. I wanted to use it as a portable media player. I noticed the headphone jack was on the bottom of the system which prevented me from having stand face up so I could watch it without holding it. I did not think to ask about the headphone jack before I bought it. I realize I can not use it so I decide to pack it up. I bring it back with a receipt all boxed up good as new. The store clerk tells me they can not take it back because it was opened. I asked him why was I not informed of this policy? He says he must have forgot to tell me. Now before people start yelling I should read the sign and the receipt let me say this. I looked for a sign. They dont have one posted anywhere in the store. The return policy on the reciept is a little vague about the policy. I did not think about it when I bought it because if I bought it anywhere else they would return it. I understand not returning software but I have never had a problem returning hardware after 1 day. The store should clearly state the policy in a sign or at least tell you.
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