Independent profile. Not owned, sponsored or endorsed by Food Lion.

Food Lion Reviews & Complaints

Food Lion is Food Lion, LLC, a Salisbury, North Carolina supermarket chain that Grocery Dive (Sept. 17, 2026) describes as an Ahold Delhaize banner with more than 1,100 stores in 10 states. This page lists where to take a complaint, the BBB and Trustpilot figures as displayed on 2026-10-16, a 2025 data-incident notice that names Food Lion among supported companies, and 15 archive complaints from 2000 to 2016.

REVIEWS & COMPLAINTS15on USAComplaints · none in last 3 yrs · latest 2016
WEBSITEfoodlion.com
HEADQUARTERSSalisbury, NC
PROFILE CHECKED2026-11-06
Submit a Complaint Read reviews & complaints ↓ Official website ↗

Contacts

PhoneAddress

Account & login

Corporate & press

Reference numbers (not support lines)

Show all 9 contacts

Other contacts

VERIFIED

Locations

  • Headquarters2110 Executive Dr Salisbury NC 28147
EDITORIAL

Company Information

BBB, Trustpilot

Legal name
Food Lion, LLC
Founded
1957
Business type
Supermarket chain (Food Lion banner of Ahold Delhaize USA) headquartered in Salisbury, North Carolina, operating stores across the U.S. Southeast and Mid-Atlantic, with online grocery pickup and delivery and an MVP rewards program
Website
foodlion.comSource: checked 2026-10-16
Headquarters
Salisbury, NCSource: BBB profile for Food Lion, LLC, Headquarters: 2110 Executive Dr, Salisbury, NC 28147-9007, checked 2026-10-16
Owned by
Delhaize America, LLCSource: Corporate disclosure statement in Food Lion, LLC v. Dairy Farmers of America, checked 2026-10-16
Owned by
Ahold Delhaize USA, Inc.Source: Same corporate disclosure statement identifies Ahold Delhaize USA, Inc. as a corporate parent, checked 2026-10-16
Owned by
Ahold Delhaize USASource: Food Lion newsroom Quick Facts: "Food Lion is a company of Ahold Delhaize USA, the U.S. division of Zaandam…, checked 2026-10-16

Food Lion, LLC is listed by BBB as a limited liability company headquartered at 2110 Executive Dr, Salisbury, North Carolina, with a business start of 1957 in BBB's page data; a 2020 federal court filing identifies Delhaize America, LLC and Ahold Delhaize USA, Inc. as its corporate parents, and Grocery Dive (Sept. 17, 2026) reports more than 1,100 stores in 10 states.

BBB shows the business as not accredited with a B rating and 146 complaints in three years as displayed on 2026-10-16. Complaints and reviews on BBB, Trustpilot and this site are consumers' statements. Individual store experience varies by location, and complaint figures are not a measure of how a chain treats the typical shopper.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBFood Lion, LLC, Salisbury, NC (headquarters and corporate-owned locations), as displ
67 reviews · 146 complaints · BBB business grade B · average customer rating 1.12 / 5
Trustpilot
264 reviews · TrustScore 2 / 5
EDITORIAL

Complaint Themes

former-employee accounts of pay, leave, scheduling or treatmentpricing, MVP-card and promotion disputes at checkoutproduct condition, contamination or store-condition accounts

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 15 historical complaints about Food Lion, published between 2000 and 2016. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

Show 10 more on this page
EDITORIAL

Complaint record: BBB, Trustpilot and this site's archive

BBB (profile for Food Lion, LLC, Salisbury, NC, covering headquarters and corporate-owned locations), as displayed on 2026-10-16: not BBB accredited; BBB Rating B; '146 total complaints in the last 3 years' and '65 complaints filed in the last 12 months'; customer reviews '1.12 /5 stars, Average of 67 Customer Reviews'. The complaint tab shows categories such as product, delivery and billing issues.

Trustpilot, as displayed on 2026-10-16: 2.0 from 264 reviews; unclaimed profile; Trustpilot states it does not fact-check reviews. These platform figures are shown separately and are not added to each other or to this site's count.

This site's archive. 15 approved complaints from 2000 to 2016 name Food Lion as the subject. Three more posts mention Food Lion alongside other banners or as a product brand and are not counted as Food Lion's own. The posts are individual accounts: former employees describing pay, leave and treatment (6 posts), pricing and MVP-card checkout disputes (4), and product or store-condition accounts (4). They are unverified consumer statements, and all are at least ten years old.

Had an experience with Food Lion? Tell other people what happened.

Submit a Complaint
EDITORIAL

Food Lion complaints: where to take a problem and who else handles it

This page was checked on 2026-10-16. Use the Contact Us section of foodlion.com, or the store, for company contact details and policies, and keep receipts, order numbers and screenshots of any app or checkout screen. Food Lion's terms and conditions list Consumer Relations at (800) 210-9569 and a Consumer Relations Feedback Form.

  • BBB. BBB lists a headquarters phone, (704) 633-8250, for Food Lion, LLC in Salisbury, North Carolina, and accepts complaints against the business through its profile (read 2026-10-16). This number comes from BBB, not from a Food Lion page.
  • North Carolina Attorney General. The page at ncdoj.gov/file-a-complaint/consumer-complaint/ offers an online consumer complaint form; the page lists (919) 716-6000 for help with the form and (877) 566-7226 for other complaints. Other states' attorneys general take complaints for stores located there.
  • Food-safety problems. The FDA page on reporting problems says concerns go to the appropriate FDA center through its SmartHub page, or by phone at 1-888-INFO-FDA.
  • Recalls and refunds. Food Lion publishes recall notices in its newsroom. In its release of April 28, 2026 about in-store prepared ground beef from one Seaford, Delaware store, the company said customers who bought the affected product "may return it for a refund equal to double the purchase price in accordance with Food Lion's "Double Your Money Back Guarantee."" That release covered a single store and dated product; for any other item, check the newsroom notice or ask the store.
  • Pay or hours disputes by employees. The U.S. Department of Labor's wage-and-hour complaint page says: 'Call 1-866-487-9243'.

One BBB complaint, dated August 2026, describes an online pickup order whose fees changed between checkout and pickup; it is one consumer's account. For the numbers, see the complaint-record section.

EDITORIAL

Court cases and the 2024 data incident

Court records

Food Lion, LLC v. Dairy Farmers of America, Inc., U.S. District Court, Middle District of North Carolina, No. 1:20-cv-00442. CourtListener's docket record lists the complaint as filed 2020-05-19 by Food Lion, LLC (and other plaintiffs named in the caption) under 'Antitrust Litigation', with the case terminated on 2021-04-02. This is a business-to-business suit brought by Food Lion as plaintiff, not a consumer case.

Orange soda class action (allegation). Supermarket News reported on October 30, 2024 that Shavonne Daniels sued Ahold Delhaize USA and Food Lion in the U.S. District Court for the Middle District of North Carolina over Food Lion's Omazing Orange Soda, which the suit says contains brominated vegetable oil. The suit alleges, among other claims, unjust enrichment, negligence, failure to warn and fraudulent concealment, and the article reports the product label discloses the ingredient. A company spokesperson said Ahold Delhaize USA does not comment on pending litigation.

Data incident. A sample notice letter dated June 26, 2025, posted on the Delaware Attorney General's site, says Ahold Delhaize USA Services, LLC provides support services to companies including Food Lion, detected unauthorized access to internal U.S. business systems on November 6, 2024, and that an unauthorized third party obtained files from an internal repository between November 5 and 6, 2024. The letter says the files may have held employment records with items such as names, contact details, dates of birth, government ID numbers, financial account details and health information, varying by person, and that the company arranged two years of Experian IdentityWorks credit monitoring and identity protection. The enrollment deadline stated in the letter and on the company's reference guide was September 30, 2025 ("Your code will not work after this date"), so that offer has closed. The letter does not say how many Food Lion employees were affected. This is a regulator-hosted company notice, not a finding by any agency.

More on the lawsuitsShow less

Ahold Delhaize USA's notice page (adusaservices.com, read 2026-10-16) says: "Affected individuals include certain current and former employees, their dependents and beneficiaries and others whose personal information was identified in the relevant internal business files"; it also says: "We have no indication that customer payment or pharmacy systems were compromised in connection with the issue." For questions it lists 1-833-931-3792, Monday through Friday, 9 a.m. to 9 p.m. Eastern time, and asks callers to reference engagement number B146471.

Henderson v. Ahold Delhaize USA Services, LLC (M.D.N.C., No. 1:25-cv-00531). The CourtListener docket lists a class action complaint filed June 27, 2025 against Ahold Delhaize USA Services, LLC, Food Lion, LLC and Giant Food, LLC, with later cases consolidated under that number by an order of October 23, 2025. The docket entries do not state the claims, and this page does not characterize them. Named plaintiff Joshua Henderson filed a notice of voluntary dismissal on February 5, 2026 and plaintiff Jon Ankus on February 11, 2026; another notice of voluntary dismissal was docketed April 11, 2026. An amended complaint was filed March 4, 2026, a motion to dismiss and brief on May 4, 2026, and an order on a motion for leave was entered October 13, 2026. The docket shows no ruling on the motion to dismiss and no settlement as of 2026-10-16.

PUBLIC RECORD

Court & Public Records

Food Lion, LLC v. Dairy Farmers of America, Inc.

Filed

U.S. District Court for the Middle District of North CarolinaDocket 1:20-cv-00442Source ↗

Filed — no final outcome recorded

The case was brought by the company, not against it.

Case details: Food Lion, LLC v. Dairy Farmers of America, Inc.Show less

Antitrust complaint filed by Food Lion, LLC and other plaintiffs named in the caption against Dairy Farmers of America, Inc. CourtListener lists the case as terminated on 2021-04-02; the terms or reason were not reviewed.

Henderson v. Ahold Delhaize USA Services, LLC (consolidated)

Filed

U.S. District Court for the Middle District of North CarolinaDocket 1:25-cv-00531Source ↗

Filed — no final outcome recorded

Allegations are not findings.

Case details: Henderson v. Ahold Delhaize USA Services, LLC (consolidated)Show less

Class action complaint filed June 27, 2025 against Ahold Delhaize USA Services, LLC, Food Lion, LLC and Giant Food, LLC; related cases were consolidated under this number by order of October 23, 2025. Interim class counsel were appointed by order of February 2, 2026; named plaintiff Joshua Henderson and plaintiff Jon Ankus filed notices of voluntary dismissal on February 5 and February 11, 2026; an amended complaint was filed March 4, 2026 and a motion to dismiss on May 4, 2026. The docket shows no ruling on that motion and no settlement as of 2026-10-16. The docket entries do not state the claims.

EDITORIAL

Who operates Food Lion

BBB lists Food Lion, LLC, a limited liability company, with headquarters at 2110 Executive Dr, Salisbury, NC 28147-9007. BBB's raw page data gives a business start of 1957-07-01 and an incorporation date of 2000-01-07, and it lists 'Delhaize America, LLC' as an alternate name (read 2026-10-16).

A corporate disclosure statement in the 2020 federal case Food Lion, LLC v. Dairy Farmers of America, Inc. identifies Food Lion, LLC's corporate parents as Delhaize America, LLC and Ahold Delhaize USA, Inc. Grocery Dive, in an article published Sept. 17, 2026, calls Food Lion 'the Ahold Delhaize banner' with 'more than 1,100 stores across 10 states'.

More company historyShow less

Food Lion's own newsroom "Quick Facts" page (read 2026-10-16) gives its headquarters as 2110 Executive Drive, P.O. Box 1330, Salisbury, NC 28145-1330, and says: "More than 82,000 associates across 1,100+ stores deliver an easy, fresh and affordable shopping experience throughout 10 Southeastern and Mid-Atlantic states" and "Food Lion is a company of Ahold Delhaize USA, the U.S. division of Zaandam-based Ahold Delhaize." These are the company's statements.

Sister banners named in Ahold Delhaize USA's 2025 data-incident letter are Giant Food, The GIANT Company, Hannaford and Stop & Shop.

VERIFIED

Company Relationships

  • Owned byDelhaize America, LLC
  • Owned byAhold Delhaize USA, Inc.
  • Owned byAhold Delhaize USA
  • Affiliated withAhold Delhaize USA Services, LLC
  • Affiliated withHannaford
  • Affiliated withStop & Shop
  • Affiliated withGiant Food
EDITORIAL

Frequently Asked Questions

Who owns Food Lion?

BBB lists Food Lion, LLC of Salisbury, North Carolina. A corporate disclosure statement filed in 2020 in Food Lion, LLC v. Dairy Farmers of America, Inc. names Delhaize America, LLC and Ahold Delhaize USA, Inc. as its corporate parents. Grocery Dive (Sept. 17, 2026) calls Food Lion an Ahold Delhaize banner.

Where is Food Lion headquartered?

BBB lists the headquarters of Food Lion, LLC at 2110 Executive Dr, Salisbury, NC 28147-9007 (read 2026-10-16).

What is the Food Lion customer service phone number?

BBB lists (704) 633-8250 for the Salisbury headquarters; confirm the current customer-care number on foodlion.com before relying on it.

What does BBB show for Food Lion?

As displayed on 2026-10-16, BBB's profile for Food Lion, LLC shows a B rating, no BBB accreditation, 146 complaints in the last 3 years (65 in the last 12 months) and 1.12 out of 5 stars from 67 customer reviews.

What does Trustpilot show for Food Lion?

On 2026-10-16 Trustpilot displayed 2.0 from 264 reviews for foodlion.com, with an unclaimed profile and a statement that Trustpilot does not fact-check reviews.

Was Food Lion affected by the Ahold Delhaize USA data incident?

A sample notice letter dated June 26, 2025 lists Food Lion among the Ahold Delhaize USA companies for which Ahold Delhaize USA Services, LLC provides support services. It says files were obtained from an internal repository on November 5 and 6, 2024 and may contain employment records, and that two years of credit monitoring was arranged, with an enrollment deadline of September 30, 2025 that has passed. The company's notice page says affected individuals include "certain current and former employees, their dependents and beneficiaries and others" and that it has "no indication that customer payment or pharmacy systems were compromised". It does not say how many Food Lion employees were affected. The notice page asks callers to reference engagement number B146471.

How does Food Lion handle refunds on recalled products?

In its April 28, 2026 newsroom release on in-store prepared ground beef from a store in Seaford, Delaware, Food Lion said customers who bought the affected product should not consume it and may return it for a refund equal to double the purchase price under its "Double Your Money Back Guarantee." That release covered one store and specific varieties produced April 28, 2026; other recalls have their own notices in the company newsroom.

How do I file a Food Lion complaint with a state attorney general?

The North Carolina Attorney General's page offers an online consumer complaint form at ncdoj.gov/file-a-complaint/consumer-complaint/ and lists (919) 716-6000 for help with the form (read 2026-10-16). Attorneys general in other states take complaints about stores in those states.

How do I report a food-safety problem with a Food Lion product?

The FDA's page on reporting problems says to direct concerns to the appropriate FDA center through its SmartHub page, or to call 1-888-INFO-FDA (read 2026-10-16). Keep the product, packaging and receipt.

Where do Food Lion employees report unpaid wages?

The U.S. Department of Labor's wage-and-hour complaint page says to call 1-866-487-9243 (read 2026-10-16). Several old complaints in this site's archive are from former employees; they are unverified accounts.

How do I contact Food Lion Consumer Relations?

Food Lion's terms and conditions list Consumer Relations by telephone at (800) 210-9569, by mail at Food Lion LLC, Attn.: Consumer Relations, P.O. Box 1330, Salisbury, NC 28145, and through a Consumer Relations Feedback Form on foodlion.com. For the MVP Program the terms give the hours as Monday through Friday 8:00 AM to 7:00 PM ET, Saturday 8:00 AM to 5:00 PM ET, and closed Sundays.

Who handles questions about the Food Lion website and app?

Food Lion's terms and conditions invite questions, comments or concerns about the Food Lion site or app by mail to Food Lion LLC, Attn.: Consumer Relations, P.O. Box 1330, Salisbury, NC 28145, through the Consumer Relations Feedback Form, or by telephone at (800) 210-9569.

CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.