Independent profile. Not owned, sponsored or endorsed by Hannaford.

Hannaford Reviews, Complaints & Contacts

Hannaford is a Scarborough, Maine supermarket and pharmacy chain that the Ahold Delhaize website lists among its U.S. brands, with 188 stores. This page lists where to take a complaint, the BBB and Trustpilot figures as displayed on 2026-10-20, 8 archive complaints from 2002 to 2023, and news-reported lawsuits and a parent-company cybersecurity statement from September and October 2026.

REVIEWS & COMPLAINTS7on USAComplaints · none in last 3 yrs · latest 2023
WEBSITEhannaford.com
HEADQUARTERSScarborough, ME
PROFILE CHECKED2026-11-06
Submit a Complaint Read reviews & complaints ↓ Official website ↗

Contacts

PhoneAddress

Customer service & general contact

Corporate & press

Reference numbers (not support lines)

Other contacts

VERIFIED

Locations

  • Headquarters145 Pleasant Hill Rd Scarborough ME 04074
EDITORIAL

Company Information

BBB, Trustpilot

Founded
1883
Business type
Supermarket and pharmacy chain headquartered in Scarborough, Maine, operating stores in the U.S. Northeast with online pickup and delivery; listed by Ahold Delhaize as one of its brands
Website
hannaford.comSource: checked 2026-10-20
Headquarters
Scarborough, MESource: BBB profile for Hannaford Supermarkets, Headquarters: 145 Pleasant Hill Road, Scarborough, ME 04074-9309, checked 2026-10-20
Owned by
Ahold DelhaizeSource: Ahold Delhaize website lists Hannaford among its U.S. brands, checked 2026-10-20

BBB lists Hannaford Supermarkets as a corporation headquartered at 145 Pleasant Hill Road, Scarborough, Maine, with a business start of 1883 and incorporation in 1902 in its page data, and the Ahold Delhaize brand page lists Hannaford with 188 stores. BBB shows the business as not accredited with an A+ rating as displayed on 2026-10-20; see the complaint record for the complaint, review and Trustpilot figures.

Complaints and reviews on BBB, Trustpilot and this site are consumers' statements. Individual store experience varies by location. Two lawsuits and a parent-company cybersecurity statement reported or published in September and October 2026 are described in the Q&A and in the 'where to take a problem' section on this page, with their sources.

EXTERNAL SOURCE

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

BBBHannaford Supermarkets, Scarborough, ME (headquarters and corporate-owned locations)
15 reviews · 30 complaints · BBB business grade A+ · average customer rating 1.19 / 5
Trustpilot
4 reviews · TrustScore 2.7 / 5
EDITORIAL

Complaint Themes

store service, stock or policy complaintsproduct quality or labeling complaintspharmacy pricing complaintsformer-employee account

Themes summarize what people write about most often. One complaint can touch several themes, and some complaints (a positive report, or one later retracted by its author) fit none, so themes are not a count of complaints.

CONSUMER ALLEGATION

Reviews & Complaints on USAComplaints

USAComplaints currently maintains 7 historical complaints about Hannaford, published between 2002 and 2023. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on this page.

Show 2 more on this page
EDITORIAL

What the record shows

BBB, as displayed on 2026-10-20. The profile for Hannaford Supermarkets (headquarters and corporate-owned locations) says it is not BBB Accredited and shows a BBB Rating of A+. The complaints tab shows '30 complaints in the last 3 years' and '9 complaints in the last 12 months'; the reviews tab shows 1.19 out of 5 stars, 'Average of 15 Customer Reviews'. BBB notes that customer reviews are not used in the calculation of its letter grade.

Trustpilot, as displayed on 2026-10-20. The page 'Hannaford Bros. Co.' shows 2.7 from 4 reviews, 'Unclaimed profile', and the notice that the company has no history of asking for reviews, so reviews may not be representative.

Archive complaints on this site. 8 reports are linked to this profile: 7 from 2002 to 2023 are counted as complaints about the store and 1 from 2000 that names both Food Lion and Hannafords is linked as related. They are individual consumers' statements, not findings. These figures are separate from, and not added to, the BBB and Trustpilot numbers on this page.

Had an experience with Hannaford? Tell other people what happened.

Submit a Complaint
EDITORIAL

Hannaford complaints: where to take a problem

This page was checked on 2026-10-20. Use the contact or help section of hannaford.com, or the store itself, for the company's current contact details and policies, and keep receipts, order numbers, pharmacy paperwork and screenshots of any online-order screen.

Online services, October 2026. Ahold Delhaize, which lists Hannaford among its brands, said in a statement dated 2026-10-19 that after a cybersecurity issue first disclosed on 2026-10-12 it took certain systems offline, 'including our brands' websites and apps', and that this affected most of its brands in Europe and the United States, 'although the impact varied by brand'.

More detailShow less

It said 'E-commerce services at our Ahold Delhaize USA brands are expected to come back in the coming days', that its brands' stores remained open, and that 'we have no evidence at this moment that suggests that any sensitive customer, associate or partner data was taken' while the investigation is ongoing. The statement does not name Hannaford individually; check the store or the Hannaford site for the current status of online ordering.

  • BBB. The BBB profile for Hannaford Supermarkets in Scarborough, Maine lists the phone (800) 213-9040 and accepts complaints through its page (read 2026-10-20). The same number was listed for customer concerns or questions on the Hannaford Contact Us page, together with a separate number, (800) 442-6049, for the home office directory; that page address now forwards to the Hannaford help page.
  • Pharmacy delivery. In a reply dated 06/30/2026 to a BBB complaint about prescription delivery, the company told BBB: 'The delivery fee reflects the cost of the third-party service used to safely transport medications to a patients home' and 'Hannaford is not set up to accommodate cold chain deliveries at this time.' This is the company's reply to one complaint on BBB (page read 2026-10-20), not a policy page.
  • Your state's consumer office. For a store, pharmacy or delivery problem, the attorney general or consumer-protection office of the state where the store is located is the usual government route.
  • Online orders. One archive complaint on this site (2023) describes delivery orders where notes about cakes and bags were not followed; it is one consumer's account and is listed under the complaint record.
EDITORIAL

About Hannaford

The Ahold Delhaize brand page for Hannaford describes it as 'supermarkets, online shopping' in the United States and shows 188 stores, 175 pick-up points and 'established in 1883' (read 2026-10-20). BBB lists the headquarters at 145 Pleasant Hill Road, Scarborough, Maine 04074-9309, with the entity type 'Corporation', and lists the alternate names Hannaford, Hannaford Pharmacy, Hannaford Supermarkets Shoppers Village Pharmacy and Hannaford Bros. Co.

The Ahold Delhaize page lists Hannaford among the group's brands; the exact legal entity or its parent is not named on this page.

VERIFIED

Company Relationships

  • Owned byAhold Delhaize
EDITORIAL

Frequently Asked Questions

Where is Hannaford headquartered?

BBB lists the headquarters of Hannaford Supermarkets at 145 Pleasant Hill Road, Scarborough, ME 04074-9309 (read 2026-10-20).

Who owns Hannaford?

The Ahold Delhaize website lists Hannaford among its brands in the United States (read 2026-10-20).

What does BBB show for Hannaford?

BBB shows Hannaford Supermarkets as not BBB Accredited with an A+ rating, 30 complaints in the last 3 years, 9 in the last 12 months, and 1.19 out of 5 stars from 15 customer reviews, as displayed on 2026-10-20.

What does Trustpilot show for Hannaford?

Trustpilot shows 2.7 from 4 reviews for 'Hannaford Bros. Co.' as displayed on 2026-10-20, an unclaimed profile, and a notice that reviews may not be representative.

How can I contact Hannaford?

BBB lists (800) 213-9040 for the Scarborough, Maine profile; this is a BBB-listed number, not one confirmed on a Hannaford page.

Is there a Hannaford Pharmacy complaint on this site?

One 2002 archive report about a Hannaford Pharmacy in Colonie, New York describes a prescription price that differed from the advertised savings; it is one consumer's account. BBB also lists Hannaford Pharmacy as an alternate name (read 2026-10-20).

Are there lawsuits against Hannaford on this page?

News reports describe two federal cases. (1) The Sun Journal reported on 2026-09-05 that Hannaford Supermarkets agreed to pay nearly $9 million to settle a class action over unpaid overtime for middle managers, with the settlement approved on Aug. 27 in U.S. District Court in Portland, Maine; the paper quotes Hannaford as saying it 'believes its classification of all department manager roles has always been compliant with all state and federal laws'. (2) The Portland Press Herald reported on 2026-10-14 that a class action filed 'Tuesday' in the U.S. District Court for the Northern District of New York alleges 'misleading sustainability guarantees' on salmon products; the claims are allegations, the case is pending, and a Hannaford spokesperson said the company does not comment on pending litigation.

Did the October 2026 Ahold Delhaize cybersecurity incident affect Hannaford?

Ahold Delhaize said on 2026-10-19 that it took brand websites and apps offline after a cybersecurity issue first disclosed on 2026-10-12, that the impact varied by brand, that stores stayed open, that US e-commerce was expected back 'in the coming days', and that it had 'no evidence at this moment' that sensitive customer data was taken. The statement does not name Hannaford individually.

What has Hannaford said about prescription delivery fees and cold items?

In a reply dated 06/30/2026 on a BBB complaint, the company told BBB that prescription delivery is optional, that 'The delivery fee reflects the cost of the third-party service used to safely transport medications to a patients home', and that 'Hannaford is not set up to accommodate cold chain deliveries at this time.' This is the company's reply to one complaint (BBB page read 2026-10-20).

Where does Hannaford list product recalls?

Hannaford has a Product Recalls page at hannaford.com/pages/product-recalls. It says that any product sold through its stores that has been recalled by the producer is removed from its shelves, that the page covers recalls with the most serious potential health or safety concerns, and that a list of recalled products is also available through recalls.gov.

Can I book a flu shot or other vaccine at Hannaford Pharmacy online?

Hannaford's Immunizations and Vaccines page has an online scheduler where you first select your state (MA, ME, NH, NY or VT). The page says the scheduler is updated in real time, that booking runs through a third-party site, and that minimum age and availability vary by state, so the local Hannaford pharmacist should be asked. The immunizations it lists include flu, COVID-19, shingles, pneumonia, RSV and tetanus.

Where can I find the hours of a Hannaford store or pharmacy?

Each Hannaford store has its own page in the Locations Directory at stores.hannaford.com. A store page, such as the one for the New Hartford, NY store, lists the store hours, the pharmacy hours and separate store and pharmacy phone numbers. Nearby stores shown on the same page have different hours, so check the page of the specific store.

CONSUMER ALLEGATION

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.