Stop & Shop

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 3 historical complaints about Stop & Shop, published between 2011 and 2013. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• Worst experiencePublished Sep 11, 2013 · Historical consumer allegation
• Store manager harassment after reporting an employee and then banned from storePublished Dec 27, 2011 · Historical consumer allegation
• Cashier refused to serve me in express line and was rudePublished Aug 20, 2011 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Official website: https://stopandshop.com/
• BBB-listed phone: (800) 767-7772 1 complaint mentions this number

Locations

Stop & Shop complaints: current outage, and where to take a problem

This page was checked on 2026-10-18. Current event. WFSB (published October 14, updated October 16, 2026) reports that Stop & Shop said it took down its website and mobile app after an alleged cybersecurity breach that involved its parent company. FOX Business / FOX 5 New York (October 14, 2026) reports that Ahold Delhaize USA said it was experiencing a cybersecurity issue within its network and took "precautionary measures, including taking some systems offline to help protect them", and quotes the group as saying "we are in the process of starting a controlled relaunch of certain systems". WFSB quotes the Stop & Shop president, Roger Wheeler: "There is also no evidence that any customer data has been impacted" and "our stores, pharmacies, and fuel stations are open to serve you", and reports a '10% off their next in-store purchase' offer, up to $10 off, running through Thursday, October 22, applied at the store's Savings Station. WJAR / NBC 10 (October 12, updated October 13) reports that Stop & Shop said its stores, pharmacies and fuel stations remain open and that customers can still order groceries for delivery through Instacart, DoorDash and Uber Eats, and that some customers could not reach digital coupons and gas rewards. No restoration date was given in the reports we read. The refund statement quoted for unfulfilled online orders in the FOX 5 and NBC Boston reports is attributed there to Food Lion's website and to Giant Food; we identified no Stop & Shop refund statement in the sources checked on 2026-10-18. These are news accounts of company statements; stopandshop.com itself returned a 'Security Block in Place' page to our browser on 2026-10-18, so we could not read the company's own notice, Contact Us, returns, recall or privacy pages. If you had an online or pickup order affected by the outage, keep the order confirmation and any card statement, and ask the store or the company's customer service to confirm what happened to the order.

• Contact. Use the Contact Us and Help pages linked from stopandshop.com once reachable, or the store. We give no company-confirmed customer-service number; BBB lists (800) 767-7772 for the headquarters file, which we did not confirm on a company page.
• Connecticut. The Department of Consumer Protection's Complaint Center page lists a "File a Complaint" link (portal.ct.gov/dcp/file-a-complaint) and live chat (read 2026-10-18).
• Massachusetts, New York, New Jersey, Rhode Island. The Massachusetts Attorney General's page "File a consumer complaint" offers a "File a complaint online" route and says "Questions can be made to the Attorney General's Consumer Hotline at (617) 727-8400. The hotline is staffed from 8:00 a.m. to 4:00 p.m., Monday through Friday" (read 2026-10-18). For New York, New Jersey and Rhode Island we did not read the current complaint pages on 2026-10-18; check the form on each office's own website.
• Food-safety problems. Report to the FDA through its consumer complaint coordinators page, or call 1-888-INFO-FDA. Keep the product, packaging and receipt.
• BBB. BBB accepts complaints through the Stop & Shop Supermarket Company profile; see the complaint-record section for what it shows.

Who operates Stop & Shop

The Stop & Shop Supermarket Company LLC is the defendant named in the federal case Williams v. The Stop & Shop Supermarket Company, LLC (D. Mass., 1:24-cv-12055), and the Ahold Delhaize USA Services notice FAQ lists "The Stop & Shop Supermarket Company, LLC" among the companies whose files may have been affected (all read 2026-10-18). BBB's profile for 'Stop & Shop Supermarket Company' lists headquarters at 1385 Hancock St, Quincy, MA 02169-5103; BBB's raw page data shows a business start date of 1914-01-01 and incorporation date of 1925-08-15, and BBB's own description calls it "a diversified retail organization founded as a retail grocery chain". We could not read Stop & Shop's own About page, so these are BBB's statements, not the company's.

The store-locator site stores.stopandshop.com (title: "Grocery, Pharmacy, Gas Station") lists Connecticut (81), Massachusetts (117), New Jersey (47), New York (92) and Rhode Island (25) locations, 362 in all. Ahold Delhaize USA Services, LLC's notice page says it provides support services to "Ahold Delhaize USA companies, including Food Lion, Giant Food, The GIANT Company, Hannaford, Stop & Shop", which places Stop & Shop in that group; Food Lion and Giant Food have separate profiles on this site.

Complaint record: BBB, Trustpilot and this site's archive

BBB (profile 'Stop & Shop Supermarket Company', Quincy, MA; BBB's page text says it "includes complaints for Stop & Shop Supermarket Company's headquarters and its corporate-owned locations"), as displayed on 2026-10-18: not BBB accredited; BBB Rating A+; "202 total complaints in the last 3 years" and "58 complaints filed in the last 12 months"; 1.28 out of 5 stars from "Average of 43 Customer Reviews". BBB states that customer reviews are not used in its letter grade. BBB's page data shows the file opened on 1930-08-21 (the rendered page showed 8/20/1930). The most recent complaint shown, dated 10/05/2026 and marked Resolved, concerns an online order for store pickup. Other BBB files for individual Stop & Shop stores exist and are not combined here.

Trustpilot, as displayed on 2026-10-18: 2.3 from 54 reviews for www.stopandshop.com; unclaimed profile; Trustpilot states it does not fact-check reviews and shows the notice "This company hasn't invited their customers, so reviews may not be representative". The reviews displayed include accounts of the ongoing website outage, a return dispute at a Massachusetts store and a self-checkout age-restriction dispute. These platform figures are shown separately and are not added to each other or to this site's count.

This site's archive. 2 approved complaints name a Stop & Shop store: a 2011 account of a cashier's behavior at the Dorchester, MA store (#429) and an account of alleged harassment by a store manager and a coworker at the Newport, Rhode Island store, including the writer's report to the company's regional office in Quincy. They are individual, unverified accounts and are more than ten years old. Archive posts about unrelated businesses with similar names (including the online camera seller 'Stop & Shop Digital') are not counted.

Court record and the Ahold Delhaize incidents

Williams v. The Stop & Shop Supermarket Company, LLC (D. Mass., No. 1:24-cv-12055). Filed August 9, 2024 as a proposed consumer class action; the docket header shows "Cause: 28:1332 Diversity-Other Contract" and lists a plaintiff-demanded jury. ClassAction.org's report of the complaint says it alleges that store-brand navel oranges were priced about $3.00 higher in the store than on StopAndShop.com (website $5.79, store $8.99 for an eight-pound bag), under Massachusetts and Connecticut consumer-protection laws, and that the company changed its web prices after a demand letter; it names Ahold Delhaize USA, Inc. as a co-defendant. These are the plaintiff's allegations. On the CourtListener docket, a motion to stay was filed and an order on it entered on July 24, 2026; status reports followed on August 20 and September 8, 2026; an order entered September 9, 2026 marked the case stayed; and a further status report and an order on a motion for extension of time followed on October 8, 2026. The free docket entries do not state the reason for the stay, and show no ruling on the merits and no settlement as of 2026-10-18. Allegations are not findings.

Ahold Delhaize USA data incident (November 2024). Ahold Delhaize USA Services, LLC's notice page (adusaservices.com, "Update on Cybersecurity Issue ... Notice of Data Breach", dated June 26, 2025) says it detected unauthorized access to some internal U.S. business systems on November 6, 2024, that an unauthorized third party obtained certain files from an internal repository, and that "Affected individuals include certain current and former employees, their dependents and beneficiaries and others whose personal information was identified in the relevant internal business files." It lists information types that may have been in the files, including government-issued identification numbers (for example, Social Security, passport and driver's license numbers) and financial account information. Its FAQ says "We have no indication that customer payment or pharmacy systems were compromised in connection with the issue" and "The vast majority of affected individuals are current and former employees and their beneficiaries and dependents". The FAQ lists The Stop & Shop Supermarket Company, LLC among the companies whose files may have contained personal information. It offers two years of complimentary credit monitoring and identity protection, and a call line, 1-833-931-3792, Monday through Friday, 9 a.m. to 9 p.m. Eastern (engagement number B146471). Related litigation, Henderson v. Ahold Delhaize USA Services, LLC (M.D.N.C., No. 1:25-cv-00531, filed June 27, 2025), names other group companies. Stop & Shop is not a named defendant in Henderson: CourtListener's party list for the docket (indexed July 2025) names Ahold Delhaize USA Services, LLC, Food Lion, LLC, Giant Food, LLC, Hannaford Bros. Co., LLC and The Giant Company as defendants and lists no Stop & Shop entity. The docket remained open, with an order on a motion for leave entered October 13, 2026. See the Food Lion and Giant Food profiles for that case.

October 2026 outage. This second, separately reported event is described in the first section; the statement that no customer-data impact has been identified is the Stop & Shop president's, as quoted by WFSB on October 14 to 16, 2026, and could change as the investigation continues.

Is Stop & Shop Legitimate?

The Stop & Shop Supermarket Company LLC appears as a named defendant in a federal docket (D. Mass. 1:24-cv-12055) and in the Ahold Delhaize USA Services notice FAQ, and stores.stopandshop.com lists 362 locations across five states (81 + 117 + 47 + 92 + 25) as of 2026-10-18. BBB's profile states a business start date of 1914 and shows an A+ rating that is not an accreditation.

BBB shows 202 complaints in three years, 1.28 out of 5 from 43 reviews, and Trustpilot shows 2.3 from 54 reviews, as displayed on 2026-10-18; these are consumers' statements and experience varies by store. We could not read stopandshop.com's own corporate pages.

Court & Public Records

Company Relationships

• Affiliated with: Ahold Delhaize USA Services, LLC
• Affiliated with: Food Lion
• Affiliated with: Giant Food
• Affiliated with: The GIANT Company
• Affiliated with: Hannaford

Frequently Asked Questions