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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Pricing refused without Social Security number and credit check
- Billing errors, unauthorized $104.16 withdrawal and surprise termination fee
- Cannot change billing due date, late fees hurting disabled customer's credit
- Charged $75 for pole and $230 for equipment never received
- Refund requested for withdrawals after customer was hospitalized
- Real monthly cost of 150-channel package hidden before two-year contract
- Missed installation date, hole drilled in hardwood floor for Genie Mini
- Installation canceled twice for overbooking
- Auto-renewed NFL Ticket charged $38 a month, over $200 total
- TV kept going out, blamed on weather, on demand never worked
- Undisclosed two-year contract, overcharges and on demand not working
- Protection plan does not cover service call, $49.95 charged
- Promotion ended, extra charges added, pushed to buy service policy
- Unauthorized credit check though technician could not install dish
- NFL Ticket game never came on, support admitted error
- Free install and no contract promised, then charged and sent to collections
- Unwanted premium packages added and wrong package never fixed
- Glad to cancel after one-sided two-year contract and poor service
- Technician refused to remove dish after cancellation and hung up
- NFL Ticket not working, support blamed third-party purchase