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DIRECTV Reviews & Complaints
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REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Billing errors always in their favor, switching back to Dish
- Phone line doesn't work after technician left
- Receiver stuck scanning for 29 hours, replacement must be paid for
- Unauthorized bank withdrawal after cancellation without a bill
- Monthly bill changes every month and customer service cannot explain it
- Unauthorized bank withdrawal and $340 in extra bank fees
- Wrong package, no free channels and stuck in two-year contract
- Card charged for friend's account without my permission, twice
- Over $550 taken from bank account while behind due to illness
- Repeated robocalls after I declined service, 25 to 45 minute holds
- Complicated service, hidden costs, and paying $20 a month after disconnecting
- Wrong install, double debits, and refund runaround
- CBS, ABC and Fox missing for weeks during playoffs
- Charged over $300 to complete HD installation after delay
- Contract breached and bill wrong every month for 14 months
- Good rate turned expensive and bill wrong every month
- Poor programming: few worthwhile channels out of 150
- Long-time customer told not eligible for upgrade, then charged $100 extra
- Bill rose to $82.59 after promotions expired, no retention discount
- Representatives hung up while I asked for premium channel pricing