Independent profile — not affiliated with DIRECTV
DIRECTV Reviews & Complaints
← Back to the full DIRECTV profile
REVIEWS & COMPLAINTS3,761on USAComplaints · 1 in last 3 yrs
PHONE800-531-5000Customer service
WEBSITEdirectv.com
HEADQUARTERSEl Segundo, CA
PROFILE CHECKED2026-11-01
Reviews & Complaints on USAComplaints
3,761 complaints on USAComplaints, including 1 published in the last three years.
- Wrong boxes installed on move, stuck in two-year contract
- Two years of wrong bills and repeated missed installation windows
- Two customer service reps in Boise resolved my channel problem
- Renewal terms misstated, then $484 DVR charge on cancellation
- $480 early cancellation fee on a two-year contract
- No service during storms and $60 cancellation fee taken from bank
- NFL Ticket advertised as included but not provided
- Installer did not show up, must wait another week for installation
- Hours on phone, repeatedly transferred, protection plan not honored
- Billing problems and no customer service after two-year contract
- Service interruptions, DVR failures and $300 cancellation fee
- Wants The Blaze TV added to the channel lineup
- Repeated broken callback promises and shifting install dates
- Told not to pay August invoice, then billed over $100 plus fee
- Charged $50 for service call on required satellite equipment
- Refund check sent 12 business days after promised 10
- Packages billed at $76 instead of $30, unordered HBO charge
- Additional 24-month commitment required to add a receiver
- Terrible response time to service issue despite paid protection plan
- Technician Appointment Changed Without Call After Lost Signal