Complaint / Review
Comcast
Service quality collapsed after takeover from Time Warner Roadrunner

In Southwest Florida Comcast took over service from Time Warner (Roadrunner). IMMEDIATELY, the quality of service went from 99.9% to SUCKS! Some customers lost service as long as 2 plus weeks. Comcast, in its infinite wisdom, stopped answering their tech support line.

While this is old history, the quality of service has not improved very much. It's rare a week goes by without losing service anywhere from 2-3 minutes to 30 plus minutes).

Suggestions? None. All of the current ISP's in SW Florida seem to have pathetic track records.

Solution! Pass a law that says you get a one day credit every time they have an outage over 1 minute long.

It's been my experience that the best way to deal with poor companies such as Comcast is to take money out of their pockets. For a change, let's put it back into the hands of the wronged party.