I have signed up for Comcast when I've moved to my new apartment. I picked a bundle service (cable: phone/tv/internet). The internet connection is really bad that it got to a point where I had technician come to my apt. Once a week and I keep getting issue with it since the day they connected me. To top that off, I called them to put my account on seasonal plan because of my work (merchant marine) for 2 months, and the costumer rep agreed and I was told it's on seasonal. I left the day after that, I had 9 dollars automatically withdrawn from my bank to pay for the seasonal plan/month.
After my job (after 2 months) I returned back to my apt. With shock to have found all these disconnection notices, and letters from a collection agency regarding my account with Comcast. I was very much so disappointed and for the lack of better word: pissed off. I called them and complained and I was told it's not their problem anymore but I have to now talk to the agency to pay my debt. I have begged and told them that it's not a fair action and the rep told me "ok ma'am we will do this, have a copy of your proof that you were gone for those 2 months and we will investigate and resolve this issue. It will take a week to find a resolution to this issue, so please be patient and wait." And I sent them my Coast Guard discharges as proof. A week after that conversation, I called them and asked about the status on my current complaint. I was told they received the fax, but haven't got to it yet so I will have to wait for another week. While waiting I still keep receiving letters from the agency threatening me to pay my debt. I contacted Comcast about it and I was told I have to call them and deal with them, and so I did. I called the agency and told them what's going on. They told me if it's under investigation then why hasn't they canceled the order to them, so the agency advised me to write them a letter telling them that I'm disputing it and that it's under investigation. After I sent that, they stopped sending me threatening notices.
After 3 weeks, I called them again thinking to myself that's more than enough time for them to come up with a resolution - but I was wrong. They still haven't got around to it, and I reasoned with them and begged yet again that I have to leave to work again and I won't be home in case I need to do something about it, and they said "Well ma'am we're doing our best to resolve this issue but you have to give us some time." By then I was again frustrated as any time I could get a job that will not permit me to be this close to home and I've mentioned that I have consulted a lawyer and advised me to blah blah blah. And as soon as I let the "L" word down, the representative freaked out and told me "sorry ma'am from this point I cannot help you anymore and I have to transfer you to an executive representative." And so she did. I spoke with a secretary and told me that an executive representative will contact me once she get to my case. And it's been almost 3 months, since my complaint and I still not a single call heard from them. And I have postponed my other job offer due to this matter.
I have contacted them again for the last time yesterday, and the representative who I've talked to, said that I have to re-submit the documents that I've submitted before or I have to work with the collection agency myself, and that's the option I have. She said that there's no notes on there and she can't find it. So today, I am going to contact my lawyer and ask for an advice. I am sick and tired of the neglects they keep doing to me and to others.
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