Complaint / Review
Comcast
Promised $39.98 plan then billed extra for modem rental

Comcast outsources marketing to agencies they do not have the names nor contact #s of.
A "comcast" rep called me at my home and offered me Internet and home phone for $39.98/mo, no installation, no other charges. I repeatedly asked this question, will there be any charges. The rep recorded the call, supposedly, to verify I was agreeing to leave my then provider. I made sure to ask the question about the fee while being "recorded."
When I got my first bill, there was a $7/monthly recurring fee for modem rental. Despite my requests to locate the tape of the recorded conversation, Comcast could not produce it and said I would have to pay the $7/mo. This was such a scam!!!