Cisco

Complaints & Reviews on USAComplaints

USAComplaints currently maintains 33 historical complaints about Cisco, published between 2005 and 2012. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources below.

• WebEx Sneaky, Disreputable, Money-GrubingPublished Aug 13, 2012 · Historical consumer allegation
• Consumer ReportPublished Jun 20, 2012 · Historical consumer allegation
• Pure Networks, Network Magic Pro v5.5 purchase for $39.99 US. Given license key & dead suspicious download URLPublished Dec 15, 2011 · Historical consumer allegation
• Customer Service - Linksys Networking ProductsPublished Oct 7, 2011 · Historical consumer allegation
• Linksys wireless I've purchased 4 Linksys routers in a 5.5 yr period-they break conveniently soon after exp'd warranty & the try to nab you for $29.99 smells like a scam to me?Published Aug 31, 2011 · Historical consumer allegation
• Company treats customers badlyPublished Jul 7, 2011 · Historical consumer allegation
• Linksys shoddy product, cisco scam for more $Published Jul 6, 2011 · Historical consumer allegation
• BEFSR41 routePublished Mar 27, 2011 · Historical consumer allegation
• Linksys Their product was faulty and they new it but made me jump through a bunch of hoops and still didn't solve itPublished Mar 17, 2011 · Historical consumer allegation
• They sell products that do not work and are non-replaceable and non-refundable. Crashes your wireless networkPublished Mar 16, 2011 · Historical consumer allegation
• I got scammed out of $93.72 by webex for a meeting I never hadPublished Feb 18, 2011 · Historical consumer allegation
• Linksys Technical Support ScamPublished Dec 21, 2010 · Historical consumer allegation
• Web offered products not in stockPublished Nov 12, 2010 · Historical consumer allegation
• IPad Support - WebExPublished Aug 4, 2010 · Historical consumer allegation
• Called Support! Sold me lynksys AE1000 for half price. Received bank statement was charged full price. Refused me refundPublished Jul 19, 2010 · Historical consumer allegation
• Linksys wireless router - Wireless Router WRT 10Published Apr 24, 2010 · Historical consumer allegation
• Without a KissPublished Mar 2, 2010 · Historical consumer allegation
• Two bad Linksys routers in a rowPublished Feb 20, 2010 · Historical consumer allegation
• Total Rip Off and HumiliationPublished Jan 16, 2010 · Historical consumer allegation
• Link SYS Ordered a $45 Router and billed for $158Published Jan 6, 2010 · Historical consumer allegation

Complaint Themes

Each tag reflects a complaint's single primary theme (not every angle it raised), and complaints outside any problem theme — a positive report, or one later retracted by its author — aren't tagged. Counts may total less than the full complaint count above.

Independent Sources

Shown for context — not merged with USAComplaints' own numbers.

Contacts

• Cisco.com: https://www.cisco.com/
• Sales; order and billing (press 2-1): 1 888 852 2726
• Technical support, enterprise and service providers: 1 800 553 2447
• Technical support, small business: 1 866 606 1866
• Company main number (SEC filing): (408) 526-4000 1 complaint mentions this number

Locations

Cisco, Linksys router and Webex problems: what to do (checked October 16, 2026)

This page covers Cisco Systems, Inc., a networking, security and collaboration company that sells mainly to businesses. People search for 'Cisco complaints' for three different reasons, and the route depends on which one applies.

1. A Linksys router, adapter or camera. Cisco's FY2013 Form 10-K says Cisco sold its Linksys product line during the third quarter of fiscal 2013. Linksys today carries the notice '© Linksys Holdings, Inc. 2026', and its contact page lists 'Linksys UK Limited' in Milton Keynes as global headquarters. For a Linksys device, use Linksys's own support center (linksys.com/pages/contact; its knowledge base at support.linksys.com shows 'Contact Support' and 'Check Ticket Status', opened 2026-10-16); I did not see Linksys mentioned in the text of Cisco's contact page that I read. Cisco-named Linksys posts in our archive date from 2005 to 2012; one 2014 post still names 'Cisco Linksys' but postdates the sale.

2. A Cisco product, license, order or bill. Cisco's contact page (opened 2026-10-16) lists: sales inquiries and order and billing at 1 888 852 2726 (press 1 for sales, 2-1 for order and billing); technical support at 1 800 553 2447 (enterprise and service providers) or 1 866 606 1866 (small business), both 'U.S. and Canada'; and a feedback form. The page describes support as 24/7 for products and licensing. Keep the order number, serial number and any support case number.

3. A Webex subscription or charge. Webex is a Cisco product, and our archive has Webex billing and cancellation complaints from 2010 to 2012 (see the complaint section). Webex's Help Center article Cancel your Webex subscription (dated August 04, 2026, opened 2026-10-16) says: 'Cancel your paid plan and auto-renewal any time from Account Management. Your current plan is active until the end of your billing period, then you're downgraded to Webex Free once it expires.' It lists the steps 'Sign in to Account Management', 'Go to Billing > Billing Information' and 'Click Cancel Webex subscription', and says 'You must be an administrator to make subscription changes.' Exceptions it states: for plans bought through Cisco Commerce Express, 'submit a cancellation request 30 days or more before your agreement's auto-renewal date'; for plans bought through a partner or distributor, 'contact your partner or distributor'. The article adds: 'We send a confirmation email for your request to cancel your subscription.' If a card was charged after a cancellation confirmation, a card-issuer dispute is a separate route.

Phone calls claiming to be 'Cisco' or 'Linksys' support. One archive post (2012) describes searching for a Linksys phone number, calling an 800 number from a website and being connected to a different company. Use only numbers published on the company's own site (above) and do not give remote access to your computer to a caller you did not verify. US fraud reports: ReportFraud.ftc.gov.

Who Cisco is

Cisco Systems, Inc. is a Delaware corporation whose principal executive offices are at 170 West Tasman Drive, San Jose, California (Form 10-K for the fiscal year ended July 25, 2026, filed 2026-09-02). Its stock trades on Nasdaq as CSCO. In that filing Cisco describes itself: 'Cisco designs and sells a broad range of technologies including hardware, software, and artificial intelligence (AI) powered digital infrastructure to power, help secure, and draw insights from the Internet.' It reported approximately 82,400 employees as of July 25, 2026.

Corporate address. Cisco's contact page lists 'Corporate headquarters 3098 Olsen Drive, San Jose, CA 95128' and, separately, 'Legal mailing address Cisco Systems, Inc., 170 West Tasman Drive, San Jose, California 95134'. This page uses the SEC address as the principal executive office.

Consumer products over time. Cisco's FY2004 Form 10-K says: 'We offer products to consumers through our Linksys division.' Cisco's FY2013 10-K says the Linksys product line was sold during the third quarter of fiscal 2013 ; in a Form 8-K exhibit filed 2013-02-13 (Q2 fiscal 2013 results) Cisco lists among the quarter's events: 'Belkin announced its intent to acquire Cisco's Linksys product line.' Neither filing gives a closing date. The same 10-K says Cisco decided in fiscal 2011 to exit the Flip Video camera line.

Complaints and reviews about Cisco (as displayed on 2026-10-16)

Our archive. 33 approved archive posts whose offender names Cisco (Cisco Systems, Cisco-Linksys, Linksys by Cisco, Cisco WebEx and software sold under Cisco's name) are linked to this page as Cisco's own; they were posted between 2005 and 2012. A further 19 posts name only Linksys or Webex (or were posted after the 2013 sale) and are linked as related brand posts, not counted as Cisco's own. One more names a retailer. These are individual allegations, not findings. Most concern Linksys routers and adapters sold while Cisco owned Linksys, so they mainly describe consumer-networking support and warranty experiences, not Cisco's present enterprise business.

Keyword counts across the 33 Cisco-named posts (a post can be counted in several groups): 20 mention a defective or failed router/adapter, 24 mention technical support, hold times or a paid support fee, 24 mention warranty, replacement or refund, and 1 mention a mail-in rebate. Separately, five posts from 2012 name a 'Cisco Capital Group' that contacted loan applicants and asked for upfront payments; the posts do not tie that name to Cisco Systems, Inc., so they are not linked here.

BBB. As displayed on 2026-10-16, the BBB profile for Cisco Systems, Inc. (170 W Tasman Dr, San Jose) shows an A+ rating, is not BBB Accredited, shows 35 total complaints in the last 3 years (5 filed in the last 12 months) and a customer-review average of 1/5 from 4 reviews. BBB's raw page data gives the file-opened date as 1997-01-27.

Trustpilot. As displayed on 2026-10-16, the page for www.cisco.com shows 62 reviews and a 1.6 score, a claimed profile (March 2025) and a 0 percent reply rate in the page data. Trustpilot does not fact-check reviews. The BBB and Trustpilot figures are separate sources and are not added together.

Legal proceedings: Cisco's 10-K disclosures and a 2019 settlement

Cisco's FY2026 Form 10-K (Legal Proceedings) discloses a Brazil tax matter and patent litigation (Centripetal and Ramot); the Brazil matter is summarized first, the patent matters after it. The 10-K also says Cisco is subject to other legal proceedings arising in the ordinary course of business.

Brazil tax claims. Cisco's FY2026 Form 10-K (Legal Proceedings) says Brazilian authorities investigated its Brazilian subsidiary, certain former employees and a Brazilian importer 'relating to alleged evasion of import taxes', and that Brazilian federal and Sao Paulo state tax authorities assessed claims against the subsidiary on a theory of joint liability with the importer. It states the remaining asserted claims aggregate to '$153 million for the alleged evasion of import and other taxes, $969 million for interest, and $315 million for various penalties' (exchange rate as of July 25, 2026), covers calendar years 2004 through 2007 for the federal claims and 2005 through 2007 for the Sao Paulo state claims, and that Cisco 'believe[s] the asserted claims against our Brazilian subsidiary are without merit, and we are defending the claims vigorously.' Cisco says it is unable to determine the likelihood of an unfavorable outcome. This is a tax matter, not a consumer complaint.

Patent matters. The 10-K says Centripetal Networks, Inc. filed patent litigation in the U.S., Germany and France and that these cases 'have either concluded with findings of non-infringement or invalidity or are in various stages of appeals' (in the U.S. the Federal Circuit affirmed the district court's non-infringement decision on April 29, 2026, per the 10-K). It also says Ramot at Tel Aviv University Ltd. asserted patent infringement claims against Cisco and Acacia in the U.S. District Court for the Eastern District of Texas and the District of Delaware, seeking damages and a royalty on future sales, over certain optical transceiver modules and line cards. These are patent disputes between companies, not consumer complaints, and are not described further here.

False Claims Act settlement (2019). Relator's counsel Phillips & Cohen LLP reported on 2019-08-01 that Cisco 'has agreed to pay $8.6 million to settle a "qui tam" lawsuit' about cybersecurity software problems in video surveillance systems Cisco sold to the government, with '$2.6 million to the federal government and up to $6 million to 15 states'. That figure is relator's counsel's statement; I did not open a government press release. This concerns government purchasers, not consumers.

Not covered. No FTC case, state attorney general action or consumer class action against Cisco over Linksys or Webex was identified in the sources checked on 2026-10-16 (a CourtListener case-name search and web searches); the FTC legal-library search could not be filtered, so this is a scoped negative, not a finding.

Is Cisco Legitimate?

Cisco Systems, Inc. is an identifiable company: a Delaware corporation with SEC filings (Form 10-K for the fiscal year ended July 25, 2026), a published corporate address, published sales, billing and support phone lines, and a BBB file (A+, not accredited, as displayed on 2026-10-16). Complaints in our archive mostly concern the Linksys consumer line that Cisco's own 10-K says it sold in fiscal 2013; a Linksys device today is supported by Linksys, not Cisco.

The complaint figures on BBB and Trustpilot are described in the complaint section above and are not repeated here.

Related Complaints

Names this company in a role other than the primary subject — not necessarily current or complete.

• Named as a brand of this company: VERY POOR CUSTOMER SERVICE - Linksys Networking Products
• Named as a brand of this company: Cisco online meeting
• Named as a brand of this company: Take your money and charge for support
• Named as a brand of this company: Wireless Router Linksys will not work when ISP address edited, they extort money to type in numbers
• Named as a brand of this company: Poor customer service
• Named as a brand of this company: Lousy service - linksys support
• Named as a brand of this company: Debited my credit card for $1000 with no authorisation, for a product I did not orde
• Named as a brand of this company: Wireless N - Bad Service - Wireless N
• Named as a brand of this company: To sell the product... USA Internet
• Named as a brand of this company: Bad Warranty Deal Irvine California
• Named as a brand of this company: They screw you on the warranty
• Named as a brand of this company: No customer support without paying $32.95
• Named as a brand of this company: Linksys has lousy customer
• Named as a brand of this company: The saga continues ripoff
• Named as a brand of this company: Sells defective product, provides terrible customer service, then punishes senior citizen for complaining by reneging on its committment. Ripoff
• Named as a brand of this company: A Division Of A Cisco Company RIPOFF, Faulty unit
• Named as a brand of this company: And CIRCUIT CITY And CISCO SYSTEMS ripoff, rebate scam, Linksys lies
• Named as a brand of this company: Rebate Scams BUYER BEWARE
• Named as a brand of this company: False Advertising ripoff
• Named as an affiliate: Complete REBATE RIPOFF

Frequently Asked Questions