Complaint / Review
Linksys
Out-of-Warranty Router Support Refused Without $32.95 Fee

After a network outage with my provider, I couldn't get back on the internet. AT&T got me connected with a direct line from the modem, but said I needed to contact Linksys to get the new codes for the router to work.

I contacted Linksys, who took my model number & serial # and told me I was out of warranty, and they wouldn't give me ANY help without paying a $32.95 charge. No help whatsoever.

I finally found a knowledgeable tech support person at AT&T who had me make 2 slight changes (2 minutes time) and I'm back up.

I'll surely never deal with Linksys again. They have no respect and no regard for their customers any longer.

Roger
Miami, Florida