My daughter ordered a flip video camera from the cisco website for her father as a gift, when it arrived it wouldn't turn on or charge. After spending 1 hour on the phone with tech support it was determined that the battery was defective, I asked for a replacement camera to be sent out and they said sure but it will be REFURBISHED! But my daughter paid for a brand new one, well they said, that is our policy. I was so angry I told them I wanted a refund, ok they replied but you will have to pay for postage. What! But you sent me a defective camera why should I have to pay to send it back, again I was told, that's our policy. What crap that is. After arguing for 15 min with them they finally agreed to email me a postage paid label and said well, we don't normally do this, like they were doing me a favor.
Buyers beware, stay away from theflip.com (their website) and their product, they both suck
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