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CenturyLink (Lumen) Reviews & Complaints
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REVIEWS & COMPLAINTS415on USAComplaints · 1 in last 3 yrs
WEBSITEcenturylink.com
HEADQUARTERSMonroe, LA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
415 complaints on USAComplaints, including 1 published in the last three years.
- Emergency Cell Call Cost $49.43 With No Rate Quote
- Mysterious Added Charges and Vague Disconnection Notice
- Quoted $130 Bill Became $199.88 for Phone and DSL
- Phone Line Repairs Took Over a Week and Four Attempts
- DSL Service Added to Bill Without Request
- Business Bill Over $1000 Versus $500 Sales Quote
- Unauthorized Third-Party Voicemail Billing on Phone Account
- Account Documents Sent in Spanish Despite English Requests
- Repeated Billing Errors and Phantom Contract Fee Threat
- Collection Bill for Long Distance Service Never Ordered
- Billed $750 for Number Never Held at Old Address
- Qwest.com rip-off! Federal Way Washington
- Double Billing and Disconnection After Getting MSN Internet
- Forced Yearly Plan Fee Charged After Cancellation
- Unrecognized Third-Party Charges on Three Phone Bills
- Misleading Calling Card Mailings Led to $200 Phone Bill
- No Technical Support for DSL After Six Hours on Phone
- Wife Charged Deactivation Fee and Phone Shipped Ground Late
- Employee Describes Deceptive Sales Practices and Call Scripts
- Repeated Billing Errors of $300 to $400 Every Month