Have just got off the phone with Qwest in inquiring what the charges for Orbit Telecom were for. Was informed that they are a third party billing voicemail company. How? I have not authorized any such service. Got an inconsiderate response indidcating that I had to have authorized it for it to be billed. I am under the impression that I would be informed of such a request to bill. I am appauled at the ignorant, condescending remarks I received from personnel Drew I talked with. Customer Service with Qwest definitely lacks respect for the consumer. I am unaware of how the information was submitted for the charges to be applied.
I requested from now on, and to my understanding from previous problems reported, that I would be notified of any change requests before they would be applied to my account. I was told that this was not possible.in order to find out any information about my account I have to give the number, billing area code and address, my name in full and a password that the personnel refuse to give a reminder question if asked for it, in order to remember the password.
In researching Orbit Telecom on the internet I have found there are many consumer complaints. This company apparently gains its information to submit for third party billings, in an inconspicuous, fraudulent manner where the consumer is unaware of being billed for an unrequired sevice. Why is Qwest not aware and doing something about it?
The thing that really gets me, is that the name I am being billed for my phone is not the name I have been using for the last 4 years. So is this Fraud? Or Identity Theft? OR could Qwest be selling information to these third party Billers.
Sure would be nice for the consumer to be protected, and more that Qwest become governmet regulated as a Monopoly in the industry.
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