I let my phone service be disconnected last month. I called this month to pay. Not only do they charge a reconnection fee (which is expected). They charge the entire monthly bill while being disconnected. "This is their policy."
Thank you for contacting EMBARQ.
Once again, I apologize for the difficulties and frustration you are currently experiencing. Unfortunately, this is EMBARQs policy and you will be charged for these services until they are restored or canceled. I sincerely apologize for the inconvenience.
If you have any further questions, please feel free to email us again at www.EMBARQ.com.
Thank you for your continued support.
Corey A.
Embarq Team
Manage your EMBARQ account online:
* View and pay your bill
* Review your current services and payment history
* Get answers to your questions
* And much more
https://www.embarq.com/MyAccount
Help us improve our service to you and tell us what you think. If you have a few moments please click on the below link and complete a survey about your experience.
Http://survey7. Maritz.com/c088/index.php? Data=25&879751&CoreyA
Original Message
That's a great side step of the issue.? The point being I am being charged for services that I don't have access to.
I'm contacting Cox to see if they have the same type of charges.
Original Message
From: EMBARQ Customer Support
Sent: Mon, 11 Feb 12:46 pm
Subject: Re: Other - Miscellaneous (Thread: 879751)
Thank you for contacting EMBARQ.
I sincerely apologize for the inconvenience. EMBARQ is committed to conducting business in a polite and professional manner. We regret the difficulties you
have experienced.? Please be assured that your experience is not indicative of our service standards. EMBARQ appreciates you as a customer.
If you have any further questions, please feel free to email us again at
www.EMBARQ.com.
Thank you for your continued support.
Corey A.
Embarq Team
Manage your EMBARQ account online:
* View and pay your bill
* Review your current services and payment history
* Get answers to your questions
* And much more
https://www.embarq.com/MyAccount
Help us improve our service to you and tell us what you think. If you have a few
moments please click on the below link and complete a survey about your
experience.
Http://survey7. Maritz.com/c088/index.php? Data=25&879751&CoreyA
Original Message
You are billing me for services that aren't available to me? That doesn't seem
legal.
I'll be contacting cox.
Original Message
From: EMBARQ Customer Support
Sent: Mon, 11 Feb 10:46 am
Subject: Re: Other - Miscellaneous (Thread: 879751)
Thank you for contacting EMBARQ.
I apologize for the inconvenience. Unfortunately, EMBARQ does not stop billing you for their services unless your account has been closed. Since your services are only suspended and not canceled, you are still being billed the same amount.
Once again, I apologize for the inconvenience.
If you have any further questions, please feel free to email us again at
www.EMBARQ.com.
Thank you for your continued support.
Corey A.
Embarq Team
Manage your EMBARQ account online:
* View and pay your bill
* Review your current services and payment history
* Get answers to your questions
* And much more
https://www.embarq.com/MyAccount
Help us improve our service to you and tell us what you think. If you have a few
Moments please click on the below link and complete a survey about your
experience.
Http://survey7. Maritz.com/c088/index.php? Data=25&879751&CoreyA
Original Message
Those #'s don't seem to add up.? Are you charging me for the month that I
haven't had service?
Original Message
From: EMBARQ Customer Support
Sent: Mon, 11 Feb 9:18 am
Subject: Re: Other - Miscellaneous (Thread: 879751)
Thank you for contacting EMBARQ.
I apologize for any inconvenience this may have caused you. After reviewing your
Account, I see that your basic charges before surcharges is about $62.00 per
month as you are paying $35.90 for Basic Home Phone service, $15.00 for
Unlimited long distance and about $12.00 for taxes.
The cause of your overages is coming from your reconnect charges every month.
Every time your services are disconnected and restored, your are charged $51.00.
This is what is increasing your monthly charges.
You also have a past due balance of $254.51 due to unpaid charges. Please make a
Payment of $254.51 as soon as possible to restore services.
If you have any further questions, please feel free to email us again at
www.EMBARQ.com.
Thank you for your continued support.
Corey A.
Embarq Team
Manage your EMBARQ account online:
* View and pay your bill
* Review your current services and payment history
* Get answers to your questions
* And much more
https://www.embarq.com/MyAccount
Help us improve our service to you and tell us what you think. If you have a few
Moments please click on the below link and complete a survey about your
experience.
Http://survey7. Maritz.com/c088/index.php? Data=25&879751&CoreyA
Original Message
I would like a break down of all of those "charges."
My service should only be @ $ 60.00 per month.
These were the email corresponding with them. It doesn't seem legal to charge for services that aren't rendered!
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