I called embarq today to ask about my second bill and the person at costumer service, "viviana @ 3:15 p. M " was overly rude and was not professional at all. I asked about my package rate and she responded that she could not give me it because it would increase with taxes and i told her that i understand that but that i just needed to know the rate without the taxes because i obviously know that it will increase with them but that i needed to confirm the regular package price that i had chosen to make sure i was paying the right amount. After i explained that to her, she would still go on to say in an arrogant manner that she could not give me my package rate price because it would increase with taxes... At this point of my agrevation, i told to that i wanted to cancel my account. She happily said "okay", and i said "but not with you, i want to speak to the manager" she said that she could not transfer me to a manager and that i would have to call back. Viviana would not give me her last name or any office numbers for me to contact management. I called back to talk to the manager and to my surprise she answered the phone again. I tried again and again and again and she would still answer it. I called embarq on my cellphone and a guy answered it, and he gave me the number to another office. So, i called later that night to that number and i said to the person that picked up the phone that i wished to cancel my account and he immediately said "okay, let me make the order", and i said but wait not for today but for monday, and he said "but i see that your order is already put" and i replied i have not placed that order yet, and he said "i am the manager and i can see your order!" and i said that he was speaking to me like any other employee and not like the manager, and he said "i'm going to put you on hold until you calm down". I hanged up after some minutes of being on hold. I definetly noticed that there is no sense of customer appreciation or care, lack of professional service...
0 comments