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CenturyLink (Lumen) Reviews & Complaints
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REVIEWS & COMPLAINTS415on USAComplaints · 1 in last 3 yrs
WEBSITEcenturylink.com
HEADQUARTERSMonroe, LA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
415 complaints on USAComplaints, including 1 published in the last three years.
- Directory Assistance and Call Trace Charges on Unused Phone Line
- Cancelled Package Still Billed $380 and Sent to Collections
- Long Distance Switch Back to Sprint Delayed Two and a Half Weeks
- Price for Life Guarantee Not Honored After Disconnecting Landline
- Internet Service Changed Homepage and Replaced Google Search
- Refusal to Refund Unused Phone Service After Cancelling
- Six Reps, Different Answers and Unresolved Internet Outage
- Overcharged, Activation Fee Added, Then Billed After Cancelling
- Billing Mistakes, Unordered Modem and Hours Wasted on the Phone
- Billing Audit Promised After Wireless Error, Then Sent to Collections
- Long Distance Slamming, Repair Charge and Double Phone Line Billing
- Collection Calls for Account That Was Paid and Refunded
- Modem Delivery Mix-Up and Contradictory Answers From Four Agents
- Week-Long Wait for Technician and Conflicting Information
- Free Phone Trial Refund Never Credited, Late Charges Added
- Slow Internet and Higher Prices Than Cox After Office Move
- Five Technician Visits, Wrong DSL Information and Lost Work Days
- Internet Provide
- Wrong Phone Number and Extra Charges on Elderly Mother's Service
- Poor Cable and Internet for 18 Months, Then DirecTV Contract Dispute