Much like many here, I too, am a victim of love. Love of a good deal and trusting of a big company when they say you have 30 days to try our service and if you need to cancel there is no charge.
I signed up on a month to month basis for DSl Internet. The reason I did was because many of my neighbors explained that Qwest was claiming to be able to provide 7 Mbs speed but they were only getting 1.5-4Mbs.
I tried them because they could get me in faster then the Cable Internet provider in town and because their website stated that you could cancel within 30 days if unsatisfied.
Unsatisfied is an understatement like saying Rosie O'Donnell is weird (we all know she is way more then just weird!)
From day one my internet kept dropping every 10-15 minutes, even after a tech came out and could not get it working. Even when it did run I was only getting about 4Mbs tops!
Withing 2 weeks I canceled and was told my final bill would be ZERO, well 2 months later and Qwest refuses to drop a charge of 106.76 for services.
They claim that the zero charge was only for Internet, not local phone service. This is 100% opposite of what I was told when I signed on. PLUS, I was FORCED to get local phone if I was going to use Internet. I did not want or need a local phone, but that was required. I was assured though, that if I was not satisfied I could cancel at NO CHARGE.
Even after calling them several times, just today were willing to drop 45.00 off the bill because that was the Internet portion... So even after many calls, they were still trying to get the extra 45.00 out of me whenthey should have at least waived that portion from the get go.
This company is deceptive, fraudulent, and unethical... Do not let them break your heart!
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