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CenturyLink (Lumen) Reviews & Complaints
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REVIEWS & COMPLAINTS415on USAComplaints · 1 in last 3 yrs
WEBSITEcenturylink.com
HEADQUARTERSMonroe, LA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
415 complaints on USAComplaints, including 1 published in the last three years.
- $100 Gift Card Promised Six Months Ago Never Received
- Slow Internet Timeouts and $99 Fee to Cancel Contract
- Unlimited Long Distance Plan Disconnects Calls for Five Years
- Billed Monthly for Services Disconnected in April
- Bundle Promised at $49.95 but First Bill Was $218.25
- Landline Reconnection and Number Port Delayed Repeatedly
- Slower 256 Service Offered at Higher Price After Move
- Billed $429 for Phone and Internet That Never Worked
- Agents could not explain local calling area charges
- Four Months of Bills After Cancelling Service Within a Week
- Billing Cycle Change Triggered a $10 Charge
- Community Representative Quoted Lower Package Price Than Billed
- $1.00 Convenience Fee Charged for Paying Bill Online
- Bundle Price Never Honored and Payment Plan Billing Errors
- Unauthorized $179 Debit Charge After Repeated Billing Problems
- Account Closed Without Consent, Service Outage for 28 Days
- Repeated Charges From ESBI Despite No Connection
- Unknown Provider Billed $300 and Took Over $500 From Account
- Two Years of Billing Errors Led Us to Cancel Bundle
- Charged Taxes and Surcharges While Phone Service Suspended