I submitted check #1101 via mail to Capital One Auto Finance on 6/14. The check was encoded wrong (per my bank Washington Mutual) and submitted in the amount of over $14,000. I called Cap One on 6/23; they said that there was no record of ANY check for any amount of money and that my payment was late. They said it was my bank's error.
I had a conference call with my bank and Cap One confirming that this occurred and that my bank account was charged $22 for insufficient funds. Cap One would not credit me. Cap One called me on 6/24 to ask where my payment was, and I explained the situation. They stated that I had to make a check-by-phone payment to keep my account in good standing; I made a payment for ANOTHER $300 to prevent this from going on my credit report (Check # 1104). I went to my bank on 6/24 and was told that my check, #1101, was cashed on 6/23 in the amount of $300; it was re-submitted due to the initial encoding error for the wrong amount. I put a stop-payment on the telephone check (#1104 for $300) because my bank account was already charged the $300 from Capital One Auto.
Finally, Capital One said they submitted my payment to the wrong account. They credited the duplicate payment back and offered no apology. I was told there is no policy to compensate the customer. I then set-up payments to be automatically withdrawn to avoid another issue, and was told by Capital one on 7/19 that it would not go into effect until August, so I made my payment over the phone to keep my account in good standing.
This month I got 2 payments taken out by Capital One AGAIN. They are not taking responsibility and will not credit my account without me going through another process to get the credit. They will also not offer me any deductions in my interest rate or compensation for my troubles. This is not right. I have fulfilled my end of the contract, and they have wasted my time and money. I am now forced to pay $310 each month instead of my payment of $298 because of the Stop Payment I made.
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