I ordered a camera and related equipment on bestbuy.com. Yesterday I received an e-mail saying that my order had come in, so I went to the Reston, Virginia store on my lunch hour.
The manager on duty said my order was definitely there and went to get it. Fifteen minutes passed. The manager came back and said she'd have to do a more thorough search and to please wait. Another 15 minutes passed.
I scooped my credit card and ID up from the register where they had been sitting unattended and went and found the manager and told her that I had to get back to work and couldn't wait any longer.
I said that since I'd made a good faith effort to pick up the item and had waited an inordinate amount of time, Best Buy should deliver the order to my office when they finally found it. She said no.in that case, I asked if she would cancel my order. She said this could only be done from the website.
I feel that since Best Buy wasted almost an hour of my time, some effort should have been made to compensate me for the inconvenience I experienced which includes the waste of a lunch hour and the added frustration of not having gotten the gift I set out to get (a present for my Mom's 83rd birthday, by the way).
When I phoned up to cancel my order, the person on the help line said that she could direct me to another Best Buy store that would have the camera. Nobody seems to understand that I do not have unlimited time to drive from Best Buy to Best Buy in search of a store that might possibly have its act together.
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