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Best Buy Reviews & Complaints
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REVIEWS & COMPLAINTS1,950on USAComplaints · 4 in last 3 yrs
WEBSITEbestbuy.com
HEADQUARTERSRichfield, MN
PROFILE CHECKED2026-10-27
Reviews & Complaints on USAComplaints
1,950 complaints on USAComplaints, including 4 published in the last three years.
- Out $175 After Car Radio Swap and Missing Kindle
- Employees Chatting While Customers Wait for Help in Store
- Camera Return Credited at Lower Sale Price After Christmas Gift
- Furniture Delivery Date Moved Up and Date Change Run Around
- Repeated Installation Cancellations and Defective Surround Sound System
- DIRECTV Terms Misrepresented by Salesperson About Moving and Cancellation
- Free Antivirus Trial Expired and Geek Squad Wanted $199 to Remove It
- Motherboard Repair Damaged Screen, Then Hard Drive Replaced and Data Lost
- In-House Warranty Hidden Charge of $170 to Save Hard Drive Data
- Extended Warranty Coverage Misrepresented on Samsung TV Repair
- Deferred Interest Credit Card Added Over $600 After Promotion Ended
- Return Denied by Retail Equation Which Treats Returns as Abuse
- Return Denied Within 14 Days by New Third Party Company
- Service Plan Washer Repair Delays and Pickup Refused at Chesterfield Store
- Protection Plan Billed 30 Dollars Monthly With No Cancellation
- Computer Repair Failed but Diagnosis Fee Kept From Refund
- Online TV Sale Price of 188.99 Not Honored in Store
- Managers Racing Mall Carts and Pushing Credit Card Signups
- Long Waits for Drop-Off and Pickup, Escorted Out by Manager
- Lost my hard drive files