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AT&T Reviews & Complaints
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REVIEWS & COMPLAINTS2,965on USAComplaints · 2 in last 3 yrs
PHONE800.288.2020Internet
WEBSITEatt.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
2,965 complaints on USAComplaints, including 2 published in the last three years.
- Service shut off while in hospital, no due date change
- Promotional internet price not honored, billed full amount
- Every third call dropped in Los Angeles for two years
- Frequent internet outages and speeds far below mid-range plan
- Internet not connected for five days after move
- USB wireless internet barely stays connected, contract ending
- Laptop connect card slower and more limited than advertised
- U-verse outages, promised credit never applied, rude rep
- Promised credit erased by rate increase, rude rep
- Lost 40 work hours on calls and waiting for U-Verse repairs
- Long-time customer ignored, planning to switch to T-Mobile
- U-verse TV freezes on live and recorded programs
- Returned phone arrived destroyed and charged $250 for damage
- Promised U-verse speed and receiver deal denied, get offers in writing
- Charged $183 after credit promised, bank overdraft fee
- U-Verse install cut out phone jack, wrong line features, extra bills
- U-Verse worst service compared to Dish, DirecTV and Comcast
- Bill jumped to $135 after switching to DSL and phone package
- Early termination fee when moving abroad to Taiwan
- iPhone and Quicksilver USB modem problems, billed after return