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AT&T Reviews & Complaints
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REVIEWS & COMPLAINTS2,965on USAComplaints · 2 in last 3 yrs
PHONE800.288.2020Internet
WEBSITEatt.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
2,965 complaints on USAComplaints, including 2 published in the last three years.
- Service disconnected after promise that returning phone within a month was enough
- Phone sex line charges of $1000 billed despite requested call block
- Plan change by phone not recorded and contract ended with $800 owed
- Charged $2.85 for a collect call that reached an answering machine
- Account balance refund promised but never sent after cancellation
- Plan upgrade never applied, billing disputes and collections followed
- Weak GSM signal and $175 cancellation fee refused to be waived
- Sent to collections twice for a bill that was paid in February
- Frozen long distance account still billed $431.60 in long distance calls
- Early disconnection fee charged after moving to area without service
- Plan quoted as all-inclusive $24.95 turned out not to exist
- Charged sixteen dollars for a one minute phone call
- View Minutes feature inaccurate and $324 bill for 530 minutes over
- International calls on lost phone and conflicting answers from resolution department
- Minutes used estimator showed one minute left but bill was 200 over
- Replacement phone delayed and service credit refused by representatives
- Contract fee demanded after moving to an area with no wireless service
- Phone repeatedly disconnected over payment system error and credit initially refused
- Promised discounts and bill credit never applied, plus installation fee charged
- Repeated unwanted long distance sales calls despite requests to stop