Complaint / Review
AT&T Long Distance
Charged $2.85 for a collect call that reached an answering machine

I was charged $2.85 for 1 min. For a collect call when the answering machine picked up. My son's ex girlfriend called 10 times in 1 day and I denied every call. It was very annoying that she was doing this, she even got an operator to try to make me accept the phone call.

I denied the calls every time and when I left the house she left a message on my answering machine. How can AT&T charge me for a collect call I did not accept! There was another charge with a different long distance co. And it was a very simple thing to call and have them credit me for that charge.

But not with AT&T, they kept me on the phone for 30 mins. Trying to get me to change my long distance to them and they would not fix my problem. The second time I called AT&T a Jason tried to get me to change my long distance. And when I said no I just do not think I should pay for a collect call when my answering machine answered, he hung up on me. So I called back and talked to Linda she said AT&T's policy does not credit you when your answering machine picks up.

I thought a collect call meant you have to accept it before they can bill you for it!!!