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American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Male Reps At Frankfurt Airport Ignored Women And Approached Men
- Wants Platinum Downgrade To Gold Without Losing Points
- Cancelled After Bankruptcy, Asking About Reinstatement Policy
- Three Business Cards Put On Hold Pending Banking Information
- Prepaid Card Online Purchases Fail While Funds Held Eight Days
- Customer Service Calls Always Routed Outside The United States
- Unwanted 99.99 Dollar Lost Wallet Protection Charge On Father's Account
- Account Access Requires Full SSN And Mother's Maiden Name
- Fraudulent Bankruptcy Reporting On Account
- Interest Rate Raised To 27.24 Percent After Unauthorized Over Limit
- Card Offer Declined Instantly Then Others Offered As Bait And Switch
- Email About Screen Name Change I Never Requested
- Rewards Refund Check Not Received Two Years In A Row
- Interest Charges And Poor Service For Long Time Platinum Cardholder
- Account Closed After Paying Off Remaining 400 Dollar Balance
- Bonus MQMs Denied Despite Exceeding 25,000 Dollar Spending Threshold
- Platinum And Green Business Cards Closed Over Alleged Inquiries
- Itemized Hotel Receipt Promised Repeatedly But Never Provided
- Charge Off Status Reported While Payments Were Made As Agreed
- Rude Staff At Travel Agency In Gurgaon Mall