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American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Promised 25,000 Bonus Points but Enrolled in 10,000 Point Promo
- Prepaid Debit Card Declined, Suspended and Cancellation Refund Delayed
- Cards Expired in October and None Received by January
- Card Cancelled Without Warning After Hurricane Sandy Email
- $7.95 Unauthorized Withdrawal From Business Checking Account
- Bluebird Card Declined at Gas Station With Balance Available
- Bluebird Online Signup Rejected and Phone Reps Unable to Help
- Bluebird Card Would Not Activate Online
- Bluebird Prepaid Card Holds Direct Deposits Until Afternoon
- Online Survey Ends After Low Satisfaction Score
- Long Hold and Language Barrier Closing Prepaid Card
- Unapproved AEPC Membership Charge Billed Since 2010
- Lowest Price Guarantee Refused After Hotel Booking
- Card Bought in New Hampshire Not Available in Vermont
- UK Customer Service Has Steadily Declined Since 1989
- Hotel Reservation Booked in Lower Grade Room Than Paid
- Extra Charge to Minimum Payment Because of Your Mistake
- Misleading Upgrade Email Led to Second Card Approval
- Dish Network And Car Finance Charges Appear On Prepaid Card
- Prepaid Funds Held Five Days Blocks Purchase Of Needed Inhaler