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American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Replacement Card Still Missing After Four Weeks of Broken Promises
- Gas Pump Purchase Charged 100 Dollars Extra on Prepaid Card
- Rude Remark From Representative Before Supervisor Resolved Issue
- Promised Call Back Never Came After 45 Days
- High Chair Return Denied and Return Protection Costly to Mail
- Card Cancelled Without Notice Despite On Time Payments
- Hotel Booking Through Travel Service Failed With No Room at Midnight
- Slow Deposits, Hung-Up Calls and Reversed Retailer Refund
- Card Cancelled Without Notice but Annual Fee Still Charged
- Two Disputes Ruled Against Me With No Answers to Questions
- Account Placed on Hold for Financial Review Despite Perfect Payment History
- Refund to Card Was Six Dollars Short After Online Order
- Dispute Rejected Three Times Despite Unrelated Vendor Documentation
- Locked Prepaid Card Replacement Delayed Three Weeks
- Promised Bonus Points Not Awarded After Promotion
- Gift Card Package Returned for Wrong Address Without Notice
- Misleading Dispute Information Led to Closing Account
- 25,000 Bonus Points Offer Denied After Meeting Spend Requirement
- Banks Listed as Travelers Check Sellers Require Membership
- Prepaid Card Denied at ATM Despite Fee Free Withdrawal Promise