Why start by saying I'm on the West Coast I started my phone call with American Express prepaid customer service at 8 o'clock this morning. The customer service rep that I was speaking to who I could barely understand who I had to repeat more than four times what it was I needed done with my prepaid card. After 10 minutes of her not understanding me I asked for my call to be escalated to a supervisor. I was placed on hold for 25 minutes, supervisor Lynn came on the line and asked how she could help me again another representative that I could barely understand. Before starting I asked Lynn where was I calling to she informed me she was located in India.
Enough said. I told her I wanted to close my prepaid American Express card, I wanted the money transferred back to my checking account and I wanted a confirmation number. She informed me that this will take a few minutes asked if she could place me on hold I said yes.
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