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American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Airline and Travel Agency Charged Fees to Fix Booking Mistake
- Declined Purchases Fees and Delayed Western Union Cash Transfer
- Gift Card Refund Reprocessed Repeatedly and Still Not Received
- Credit Limit Cut 75 Percent Without Notice Hurt My Credit Scores
- Money Taken After Deposit and False Balance Information
- Earned Miles Refused After Paying Off Payment Plan Balance
- Account Locked After Transfer Attempt and Rude Phone Support
- Three Cards Locked and Closed After Sending Social Security Card Copy
- Prepaid Card Rejected Everywhere and Registration Failed After Purchase
- Gift Cards Declined and Mis-sent From Utah Office
- Credit Score Fell After Disputed Charges and Constant Collection Calls
- ATM Declined Withdrawal Then Account Showed Transaction Approved
- Government Direct Deposit Rejected by Prepaid Card Bank
- Card Registration Failed and Deposited Money Inaccessible
- Card Packaging Hides Ban on Government Fund Deposits
- Second ATM Withdrawal Posted Despite Declined Request
- Card Locked for a Week and Account Protection Unreachable
- Direct Deposit Delays, No Cash Back and Unreachable Customer Service
- Prepaid Card Holds Money Needed for Christmas Shopping
- Card Locked After One Wrong PIN With Long Hold Times