I have had the worst experience with this company. When I originally acquired this card I thought it was going to be a great idea considering I don't do well with banks. So when I saw this I thought it was going to be a great alternative to the normal bank. I was wrong.
I never had a problem with this card until I tried to transfer money into it from a different card. Nowhere online or in my paperwork did it say transfers can't be made from a pre-paid card. So I figured it wouldn't be a problem. They even brag about how easy it is to transfer funds from one account to another.
When my money wasn't being transferred I called to see what was going on. For one, I was on hold for forever, then I found out that they locked my account for no good reason. So they sent me an email with instructions on how to unlock my account.
The email read that I was going to need one of four things to fax over to them verifying my social security number. Well I didn't have any of those things. So when I called back to find another way to unlock my account they were extremely rude to me.
After waiting on hold for a good 10 minutes I was already frustrated. Then on top of that the person I was talking to was extremely rude and tried blaming me for the problem. She treated me like dirt. Talking to me like I was stupid and then refusing to help me unlock my account.
Thankfully I'm able to retrieve the money that I tried to transfer to my Bluebird account, even though it's going to take three business days. But I had absolutely no help from the people who almost lost my entire paycheck because of some stupid error that was their fault to begin with. I honestly hate them and I would never recommend this service to anybody.
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