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American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Card account closed after $12,000 of fully paid purchases
- Recurring $79 AEPC Member Services charge keeps reappearing
- Payments never applied to cash advance balance at 22.25%
- Non-refundable tickets after father's death, no exception made
- Late fees and collection harassment after one missed payment
- 30% APR imposed without notice after one late payment
- Interest rate raised from 8 to 30 percent without notice
- Card debt consolidation and interest rate not lowered
- Interest rate not reduced under Soldiers and Sailors Act, account canceled
- Dispute over inflated RV repair bill not resolved by card
- Credit card cancelled over inquiries despite perfect payment history
- Refusal to reverse $6,500 Premier Marketing Group charges despite state investigation
- Large purchase declined due to preset spending limit
- Rental car windshield claim denied because vehicle was an SUV
- Unexpected Delta SkyMiles card statement from American Express
- Duplicated charges credited into new Sign & Travel account
- Refund owed on account refused, account called fraudulent
- Card declined at Wal-Mart and ZIP code security hold
- Collection agency threatens lawsuit and liens over late payments
- Card rejected after repeated employer and bank verification calls