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American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Late and over-limit fees continue after account sent to collections
- Collection calls for debt from 1987
- Check bounced and credit limit lowered over wrongful collection
- $79 charge for AEPC Member Services after ignoring sweepstakes letter
- Platinum companion certificate never received after fees paid
- Credit limit dropped to $1900 after paying off balance
- Credit limit cut after every large payment, false reasons given
- Demanded payment in full over disputed charges, miles removed
- Stolen travelers checks not replaced after theft in Russia
- Unauthorized T-Mobile HotSpot charges sent to collections
- Interest rate of 29.74% on closed account
- Balance transfer checks rejected, misleading offer details
- Charged-off account reaffirmed on credit report
- Bait and switch on interest rate and unauthorized charges
- Late fee charged for payment posted before due date
- Charged $65 for Executive Travel Skyguide Never Ordered
- $4409 Charged After Disputed Restaurant Bill in Milan
- Collection Agency Threatening Calls at Work Despite Payments Being Current
- MyWishlist Promotion Order Failed Twice and No Fix Offered
- Card on Father's Account Denied Over 1990 Debt Covered by Bankruptcy