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American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Paid $180 to Cash Traveler's Checks Advertised as Free
- Promotional Checks Dishonored After Credit Re-Check Despite Prior Approval
- Received 950 Pesos for $96.71 When Online Rates Gave Over 1,000
- Paid $9,933.84 Disputed Balance to Close Home Purchase, No Statements Given
- Rental Car Damage Claim Denied Because Spouse Signed the Agreement
- Unauthorized $59.95 Debit Re-Added After Removal, Growing Monthly Fees
- Closed Card Still Reported as Open Account on Credit Report
- Interest Rate Raised to 27.49% Over One-Day-Late Payment on Another Card
- No Payment Help During Financial Trouble and Harassing Collection Calls
- Dispute Sided With Merchant That Installed Wrong Car Part
- Promised $50 Best Buy Gift Certificate Never Received After Ordering Card
- Enrolled in Baggage and Travel Delay Plans Without Consent, $99.50 Charged
- Unordered $59.95 Elite Traveler Charge Reappeared as Past Due
- Collections Employees Threatened Lawsuit and Insulted Me and My Parents
- Unwanted Magazine and Golf Club Subscriptions Charged After Mailed Offer
- Dispute of $2,100 Unauthorized Tax Relief Charge Decided for Merchant
- Chargeback Debited $388 After Customer Kept the Bike
- Debt Sent to Collections After Being Told Payment Plan Was Unavailable
- Automatic Extended Payment Plan Added Interest to Charges Over $300
- Enrolled in Sign and Travel Plan Without Consent, Hidden Interest Charges