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American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Card Cancelled Over High Balance Despite Perfect Payments
- 2.7% Foreign Conversion Fee Charged on Overseas Transaction
- Credit Limit Removed and $85 Renewal Fee Charged After Payoff
- System Outage Blocked Fraud Dispute Call From Germany
- Card Declined Two Days After Paying $5,000 Balance in Full
- Reward Points Redemption Values Far Below Retail Prices
- Frequent Credit Inquiries and Limit Slashed to $500 on Good Account
- Credit Line Lowered From $25,000 to $500 Without Notice
- Care repayment program cancels your account and forfeits points
- Canadian Credit History Ignored and US Card Application Refused
- Former Employer Placed Charges on Canceled Amex Corp. Card
- Late Fee Charged Despite Payment Made Before Due Date
- Two $39 Late Fees Within 15 Days After 11 Years
- Limit Cut From $17,500 to $5,000 and Rate Raised to 27.24%
- Seven Days Late Reported as 30 Days Past Due
- Gift Card Not Honored Because Receipt Is Missing
- Small Business Card Debt Linked to Personal Platinum Card
- Unused Rewards Points Taken Back After Late Payments
- Unwanted AEPC Member Services Charge Cancelled After Call
- Interest Rate Raised to 27.4% After a Slightly Late Payment