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American Express Reviews & Complaints
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REVIEWS & COMPLAINTS449on USAComplaints · none in last 3 yrs · latest 2014
PHONE1-800-528-4800Personal Cards customer service
WEBSITEamericanexpress.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-28
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 449 historical complaints about American Express, published between 2000 and 2014. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Sent to collections not 30 days late
- Unfair raising of interest rate
- Card Pulled in 1998 and Wife's Credit Line Cut Despite Good Record
- Credit Limits Lowered Despite 12 Years as Loyal Customer
- Costco TrueEarnings Rebate Coupon Not Received Six Weeks Late
- Extended Payment Option Revoked, Full Balance Demanded and Card Stopped
- Late Fee Credited Automatically and Customer Service Praised
- Credit Limit Reduced From $10,000 to $500 After Paying Off Card
- $30 Late Fee on One-Day Late Payment Described as Hidden
- American Express = great services
- AmEX offered a rebate offer and didn't honor it
- Credit Limit Lowered, Rate Raised and $39 Fees Charged Without Notice
- Card Declined After 15 Days With No Explanation Given
- Recorded another account holders bankruptcy to my account
- If you don't answer the sweepstakes notification you are charged
- Card Cancelled, Reinstatement Refused and Application Rejected on Wrong Credit Data
- Credit Limit Slashed From $24,000 to $8,000 With No Late Payments
- Interest Rate Raised, Penalties Added and Agreement Not Put in Writing
- Charging Privileges Curtailed Without Notice Despite Good Standing
- Card Declined at Store and Account Found Cancelled